SQL Application Support Engineer

As a Functional Consultant at HighRadius, you will be responsible for supporting the high-end, robust, and scalable SaaS products. You will serve as an extension of the internal teams and act as the primary ambassador for HighRadius, ensuring continuous support from issue identification to resolution. Your role will involve learning about the complex software products and maintaining a people-first mentality. Key Responsibilities: - Provide product support to users of HighRadius applications - Partner with internal and external stakeholders to deliver a delightful customer experience - Contribute to the growth of best practices for HighRadius Support services - Learn and understand the products and features to effectively support and educate clients - Ensure compliance with Quality and Process standards to prioritize customer satisfaction and organizational success - Collaborate as a team player and be flexible to work in rotational shifts Qualifications Required: - 3 to 6 years of experience in Application Support, preferably with SaaS applications - Proficiency in running SQL queries HighRadius is a Fintech enterprise SaaS company that utilizes Artificial Intelligence-based Autonomous Systems to streamline Accounts Receivable and Treasury processes. The HighRadius Integrated Receivables platform offers automation for receivables and payments processes, including credit, electronic billing and payment processing, cash application, deductions, and collections. Our clientele includes over 200 Fortune 1000 companies and mid-size enterprises seeking to automate their receivables and treasury processes. If you are ready to bring your grit, creativity, and humor to a vibrant company culture, HighRadius welcomes you to join as a part of our team. As a Functional Consultant at HighRadius, you will be responsible for supporting the high-end, robust, and scalable SaaS products. You will serve as an extension of the internal teams and act as the primary ambassador for HighRadius, ensuring continuous support from issue identification to resolution. Your role will involve learning about the complex software products and maintaining a people-first mentality. Key Responsibilities: - Provide product support to users of HighRadius applications - Partner with internal and external stakeholders to deliver a delightful customer experience - Contribute to the growth of best practices for HighRadius Support services - Learn and understand the products and features to effectively support and educate clients - Ensure compliance with Quality and Process standards to prioritize customer satisfaction and organizational success - Collaborate as a team player and be flexible to work in rotational shifts Qualifications Required: - 3 to 6 years of experience in Application Support, preferably with SaaS applications - Proficiency in running SQL queries HighRadius is a Fintech enterprise SaaS company that utilizes Artificial Intelligence-based Autonomous Systems to streamline Accounts Receivable and Treasury processes. The HighRadius Integrated Receivables platform offers automation for receivables and payments processes, including credit, electronic billing and payment processing, cash application, deductions, and collections. Our clientele includes over 200 Fortune 1000 companies and mid-size enterprises seeking to automate their receivables and treasury processes. If you are ready to bring your grit, creativity, and humor to a vibrant company culture, HighRadius welcomes you to join as a part of our team.