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About the role
Technical Consultant is responsible for debugging and resolving the functional and technical issues reported by UAT/Live client reported issues. Note: This is a technical support role requiring rotational shift work. Please note that this position is not suitable for Java Developers. Experience: 4-6 years Location: Hyderabad Work Mode: 5 days working from office, NO HYBRID/REMOTE Shift Timings: 24/7 Rotational Shift Interview Mode: Mandatory Face to Face interviews Essential duties of the position: - Minimum 4+ years of experience in Technical Support using MS-SQL & Java - Provide technical support and assistance to customers. - Debug and troubleshoot the issues raised by multiple users/internal stakeholders and identify the bugs and raise them to the product team for getting fixed. - Guide the users of the application/product for solutions. - Analyze the system logs and error messages to pinpoint the problems. - Use of MS-SQL to find the engineering configuration issues. - Identify and suggest workaround solutions wherever possible. - Create and maintain documentation on common issues and solutions. - Write SOP documents for the issue debugging and steps taken to resolve the issues. - implement preventive measures to avoid recurring issues. - Provide training to the required internal stakeholders. - Collaborate with Product, engineering, consulting, quality assurance and production support teams on understanding the issues and finding solutions in a timely manner. Desired requirements: - Bachelor's degree in Computer Science or a related field. - Solid knowledge of MS-SQL (Database) on writing queries to extract the data. - Knowledge on the sprint life cycle of a product. - Strong problem-solving skills, excellent communication, and teamwork. - Knowledge on JIRA and agile methodology. Technical Consultant is responsible for debugging and resolving the functional and technical issues reported by UAT/Live client reported issues. Note: This is a technical support role requiring rotational shift work. Please note that this position is not suitable for Java Developers. Experience: 4-6 years Location: Hyderabad Work Mode: 5 days working from office, NO HYBRID/REMOTE Shift Timings: 24/7 Rotational Shift Interview Mode: Mandatory Face to Face interviews Essential duties of the position: - Minimum 4+ years of experience in Technical Support using MS-SQL & Java - Provide technical support and assistance to customers. - Debug and troubleshoot the issues raised by multiple users/internal stakeholders and identify the bugs and raise them to the product team for getting fixed. - Guide the users of the application/product for solutions. - Analyze the system logs and error messages to pinpoint the problems. - Use of MS-SQL to find the engineering configuration issues. - Identify and suggest workaround solutions wherever possible. - Create and maintain documentation on common issues and solutions. - Write SOP documents for the issue debugging and steps taken to resolve the issues. - implement preventive measures to avoid recurring issues. - Provide training to the required internal stakeholders. - Collaborate with Product, engineering, consulting, quality assurance and production support teams on understanding the issues and finding solutions in a timely manner. Desired requirements: - Bachelor's degree in Computer Science or a related field. - Solid knowledge of MS-SQL (Database) on writing queries to extract the data. - Knowledge on the sprint life cycle of a product. - Strong problem-solving skills, excellent communication, and teamwork. - Knowledge on JIRA and agile methodology.
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