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About the role
Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd. While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets. In this role, you will be joining the Customer Support Team as a Technical Support Specialist, specializing in Highspot - a Software As A Service. This role will serve as the technical liaison between Services, Product, and Engineering serving as the voice of the customer to make our product better. Our technical support team boasts a 98% CSAT (Customer Satisfaction Rate). You'll spend most of your time interacting directly with our customers and ensuring that they have an amazing experience using Highspot. Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd. While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets. In this role, you will be joining the Customer Support Team as a Technical Support Specialist, specializing in Highspot - a Software As A Service. This role will serve as the technical liaison between Services, Product, and Engineering serving as the voice of the customer to make our product better. Our technical support team boasts a 98% CSAT (Customer Satisfaction Rate). You'll spend most of your time interacting directly with our customers and ensuring that they have an amazing experience using Highspot.
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