It Infrastructure Support (off-roll)

Position: IT Infrastructure Support (off-roll) Location: Gurgaon Your Responsibilities: Provide onsite troubleshooting and handling user request through ticketing, email and phone calls in timely manner within the agreed SLA and processes in AU Administer Microsoft users using Active Directory and software distribution tools Support PC / laptop / tablets / mobile data / smartphones / network equipment Provide onsite support for Global IT for servers and network components Provide onsite support to configure network printers in accordance with Global IT standards Support MS Office 365 cloud and client applications Asset management of Hilti IT equipment and mobile phones using software and tool provided Coordinate local projects for Global IT rollout Compliance with all relevant regulations and company agreements Provide out of hours support when and if required May be required to travel to sites in country This will be a Complete In office profile and no WFH is there. Functional Expertise: Strong PC, laptop, tablet hardware support experience Knowledge and experience of Microsoft Windows Microsoft Windows OS, Microsoft Office, PC hardware / software / tools, network troubleshooting (LAN and TCP / IP) and IT hardware At least 2-3 years proven membership of a globally oriented IT team At least 2-3 years proven track record in a support role including experience in customer contact. Good supportive telephone manner and communication skills Self-motivated team member Understanding the Business: Able to prioritise based on business needs. Has a clear understanding of the role of IT in the business environment as service provider in achieving the business targets. Applies Hilti core values and compliance standards when dealing with IT suppliers. Relates to the business reasons driving Hilti IT Strategy Understanding and defining what needs to be done. Clear service orientation and able to adapt himself to newest technology and service innovation. Able to quickly demonstrate high levels of motivation and competence in IT tasks. Focus on opportunities, proactive ownership and avoid problems (innovator) Getting things done: Structured, self-motivating and independent working style Works and thinks proactively. Flexible working approach Shows a strong can-do attitude and is willing to go the extra-mile. Stays focused on the real issues and identifies the pain points. Completes tasks / projects and ensures execution to the end. Working with others: Excellent interpersonal and communication skills across all levels in IT and business, can communicate to all functions of the organization. A team player. Interacts well with cross-functional teams in Hilti’s global IT organization. Developing yourself and others: Seeks out opportunities to learn and develop. Seeks feedback from customers and colleagues. Works to strengthen development areas. Prepared to adopt / adapt best practice wherever originates. Shares knowledge with others and willing to learn from others What do we not need: Programming language skills Server administration Not enthusiastic about finding the best possible solution for the users. Weakness in teamwork or interpersonal cooperation/communication Non-negotiable criteria Experienced in installing and maintaining PC / laptop / tablet. Network related knowledge is must. Hands on experience on MS Office Applications. Excellent communication skills in written and spoken English is a must.