Source description
About the role
Job Description Provide first-level technical support to customers via phone, email, and chat. Diagnose and troubleshoot technical issues related to web hosting services, including domain registration, DNS, email configuration, and website hosting. Guide customers through step-by-step solutions to resolve technical issues. Escalate complex technical issues to higher-level support or specialized teams as necessary. Maintain detailed and accurate records of customer interactions and support activities in the ticketing system.