Technical Support Specialist / AD / DNS / DHCP

Hiresquad Resources is urgently seeking Technical Support Specialists with expertise in Active Directory, DNS, and DHCP for a leading MNC in Pune or Gurgaon. If you have a background in international BPO tech support, strong problem-solving skills, and are ready for a dynamic, fast-paced environment, this is an immediate joining opportunity. Roles and ResponsibilitiesProvide comprehensive technical support to customers through phone, email, or chat, specifically for server and cloud-related issues.Troubleshoot hardware and software problems by utilizing various tools and processes, including TSE Process, Network Troubleshooting, and Network Support.Operate within an EPS (Server support) callback model, where you'll engage directly with customers to resolve their cases.Perform troubleshooting on a range of Microsoft technologies, including Windows Server (2003, 2008, 2008 R2), SCCM, SCMON, Windows OS (XP, Vista, Win7, Win10, Win11), Exchange 2007, IIS, and ISA.QualificationsExperience:1 year of tech support experience with an International BPO is mandatory (on papers).Overall 1-6 years of experience in a similar role providing technical support for servers and clouds.Freshers are also welcome for consideration, though up to 1 year of prior tech support experience is preferred.Education: Graduate / Undergraduate (any stream).SkillsTechnical Proficiency:Strong technical knowledge of BIOS, POST, Hardware Components, and O365 is a must.Proficiency in networking concepts, including advanced troubleshooting techniques.Deep understanding of Active Directory, DNS, DHCP, System Setup, System Performance, and Domain Environment.Knowledge of the Boot Process, Backup Process (including Types Of Backup), Hyper-V Type 1 & Type 2, Storage, and general Server Support.Experience or knowledge of Microsoft OS Platforms.Problem-Solving: Strong problem-solving and logical thinking skills are crucial.Communication: Excellent communication skills in English (both verbal and written).Adaptability: Ability to work effectively in a fast-paced environment with multiple priorities and comfort working in 24x7 rotational shifts and on rotational offs.Perks and BenefitsOpportunity to work with a top-tier MNC.Excellent client incentives.Cab facility for convenient commuting.A competitive salary based on experience and performance.Opportunity to work in a dynamic, international work environment.Significant career growth and upskilling opportunities.Interested in Joining Note: A notice period of more than a week will absolutely not work, as we are exclusively looking for immediate joiners. Please apply accordingly. Call HR Ankita: +91 8840819455 or email your resume to [HIDDEN TEXT]. .