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About the role
As an Oracle CX Techno-Functional Consultant, you will be responsible for supporting large-scale Customer Experience (CX) transformation programs. Your role will require a strong mix of functional domain expertise and hands-on implementation experience across Oracle CX modules. Key Responsibilities: - Work on end-to-end implementation of Oracle CX/DCS solutions - Gather business requirements and translate into functional & technical designs - Configure, customize, and integrate Oracle CX modules - Support testing, deployment, and post-production activities - Troubleshoot system issues and provide ongoing enhancements - Collaborate with cross-functional teams to ensure successful delivery Core Skills Required: Hands-on experience in one or more of the following: - Oracle CPQ (Configure, Price, Quote) - Oracle Subscription Management Cloud - Oracle Fusion Service Cloud - Oracle Digital Customer Service (DCS) - Oracle Field Service Cloud (OFSC) - Oracle RightNow Service Cloud Mandatory Requirements: - Strong Techno-Functional experience (not purely functional) - Implementation experience is mandatory - Experience in CX transformation / customer service workflows - Ability to work in a hybrid model (HYD / BLR / Pune preferred) Good to Have: - Integration experience with other enterprise systems - Exposure to large-scale CX transformation programs - Strong stakeholder communication skills Important Notes: - Multiple openings across Oracle CX modules - Priority for candidates based in Hyderabad, Bangalore, Pune - Focus on mid-level candidates (510 years) - Looking for early joiners (030 days preferred) - Client-facing experience is NOT mandatory - Interview process: 3 rounds In conclusion, the ideal candidate for this role should possess a strong mix of functional and technical capabilities, proven implementation experience in Oracle CX modules, and the ability to thrive in fast-paced delivery environments. As an Oracle CX Techno-Functional Consultant, you will be responsible for supporting large-scale Customer Experience (CX) transformation programs. Your role will require a strong mix of functional domain expertise and hands-on implementation experience across Oracle CX modules. Key Responsibilities: - Work on end-to-end implementation of Oracle CX/DCS solutions - Gather business requirements and translate into functional & technical designs - Configure, customize, and integrate Oracle CX modules - Support testing, deployment, and post-production activities - Troubleshoot system issues and provide ongoing enhancements - Collaborate with cross-functional teams to ensure successful delivery Core Skills Required: Hands-on experience in one or more of the following: - Oracle CPQ (Configure, Price, Quote) - Oracle Subscription Management Cloud - Oracle Fusion Service Cloud - Oracle Digital Customer Service (DCS) - Oracle Field Service Cloud (OFSC) - Oracle RightNow Service Cloud Mandatory Requirements: - Strong Techno-Functional experience (not purely functional) - Implementation experience is mandatory - Experience in CX transformation / customer service workflows - Ability to work in a hybrid model (HYD / BLR / Pune preferred) Good to Have: - Integration experience with other enterprise systems - Exposure to large-scale CX transformation programs - Strong stakeholder communication skills Important Notes: - Multiple openings across Oracle CX modules - Priority for candidates based in Hyderabad, Bangalore, Pune - Focus on mid-level candidates (510 years) - Looking for early joiners (030 days preferred) - Client-facing experience is NOT mandatory - Interview process: 3 rounds In conclusion, the ideal candidate for this role should possess a strong mix of functional and technical capabilities, proven implementation experience in Oracle CX modules, and the ability to thrive in fast-paced delivery environments.