Senior Field Service Engineer

Location: Remote - Staffordshire, United Kingdom Job ID: R0120582 Date Posted: 2026-03-03 Company Name: HITACHI ENERGY UK LIMITED Profession (Job Category): Engineering & Science Job Schedule: Full time Remote: Yes Job Description: The Opportunity As a Senior Field Service Engineer at Hitachi, Ltd., you will be a critical point of contact for our customers, providing expert technical support, installation, maintenance, and repair services for complex Hitachi systems and equipment in the field. You will ensure optimal performance and customer satisfaction through your technical expertise and problem-solving skills. In this role you will be working on Hitachi's advanced industrial systems on customer sites focussed on work with medium voltage equipment related to transformers and switchgears. How You'll make an impact Perform complex installations, preventative maintenance, troubleshooting. Diagnose and resolve intricate hardware and software issues, leveraging diagnostic tools, technical documentation, and your deep product knowledge. Provide comprehensive technical support and training to customers on product operation, maintenance, and best practices. Lead and mentor junior field service engineers, sharing technical knowledge and best practices. Manage service calls and schedules efficiently, ensuring timely response and resolution to customer issues. Document all service activities, including detailed reports of work performed, parts used, and problem resolutions, using designated service management systems. Collaborate closely with internal engineering, sales, and support teams to address customer feedback and improve product reliability and service delivery. Adhere to all company safety protocols, quality standards, and customer site regulations. Maintain a high level of customer satisfaction through professional demeanor, clear communication, and effective problem-solving. Identify opportunities for service contract renewals, upgrades, or additional Hitachi products and services. Participate in on-call rotations and be available for travel to various customer locations as required. Your Background Senior Authorised Person status is required for this role Proven years of progressive experience in field service engineering, specifically supporting medium voltage equipment (transformers and switchgear) Extensive expertise in troubleshooting and repairing complex electromechanical systems, high-precision equipment, or networked IT infrastructure. Valid driver's license and a clean driving record are required. Ability to travel frequently, potentially including overnight stays, to customer locations. Physical ability to lift and move equipment (up to 50 lbs) and work in various industrial or clinical environments. Prior experience with Hitachi products or similar complex systems is highly desirable. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. E-mail us for data privacy inquiries or technical support.