Technical Support Specialist

Key Responsibilities Technical and Operational Support Provide Level 1 and Level 2 support for all HME Solutions hardware, software, and communications components. Diagnose and resolve issues involving telemetry units, GNSS/RTK hardware, sensors, in-cab tablets, network devices, and VDL hubs. Monitor, assess, and verify system health, connectivity, data integrity, and telemetry flow across fleets and fixed infrastructure. Support calibration, configuration, and optimisation of machine-guidance and site communications systems. Deployment and Commissioning Assist with installation and commissioning of onboard hardware for trucks, dozers, excavators, graders, and other fleet assets. Support GNSS/RTK base installation and precision machine-control configuration. Contribute to the deployment of communication towers, solar platforms, Wi-Fi mesh networks, gateways, and Starlink backhaul systems. Produce commissioning documentation, validation reports, configuration records, and deployment artefacts. Customer Engagement and Field Support Serve as the primary technical point of contact for assigned customer sites across Australia, India, and Dubai. Deliver structured trainingboth on-site and remotefor operators, dispatchers, supervisors, and maintenance personnel. Provide clear, timely communication on support tickets, system updates, and issue resolution processes. Identify optimisation opportunities and contribute recommendations to improve fleet performance and system adoption. Team Leadership and Internal Coordination Mentor and guide junior support personnel, ensuring high-quality troubleshooting and customer outcomes. Collaborate with HME Solutions engineering teams (software, hardware, firmware, networking) to resolve escalated issues. Maintain accurate support logs, Standard Operating Procedures (SOPs), troubleshooting guides, and knowledge base entries. Key Skills And Competencies Strong technical background across mining equipment, industrial electronics, communications, or fleet management technologies. Minimum 10 years of mining operations experienceparticularly in dispatch, fleet operations, or technical support environments. Knowledge of telemetry systems, GNSS/RTK positioning, industrial networks, sensors, CANBus, and mixed hardwaresoftware troubleshooting. Ability to interpret wiring diagrams, network layouts, diagnostic logs, and machine-sensor data. Excellent communication skills with the ability to engage confidently with operators, supervisors, engineers, and customer management. Strong analytical, diagnostic, and decision-making skills, particularly in high-pressure or time-critical operational environments. Demonstrated adaptability to remote mine-site environments and multicultural work settings. Team leadership experience or demonstrated capability to mentor and uplift technical personnel. Qualifications & Experience Diploma or Degree in Electrical/Electronics Engineering, Mining Engineering, Mechatronics, Information Technology, or a related technical discipline. 35 years of direct technical support experience in mining technology, heavy equipment systems, GNSS/GPS, telematics, or industrial IoT. Experience with FMS deployments (surface or underground) is highly desirable. Valid passport and willingness to travel internationally. Australian working rights required Why Join HME Solutions Join a rapidly expanding global mining-technology company delivering advanced telemetry, precision mining, communications, and fleet management solutions across Australia, India, and the Middle East. Work directly with cutting-edge software and hardware, including AI-driven optimisation, real-time analytics, and HME Solutions proprietary VDL telemetry ecosystem. Gain exposure to a vertically integrated technology environment, working alongside software engineers, hardware designers, network specialists, and operational field teams. Play a central role in high-impact customer deployments, enhancing productivity, safety, and operational performance for major mining operations. Grow into senior technical, operational, or supervisory leadership roles as HME Solutions continues to scale internationally. Work within a culture that values innovation, accountability, technical excellence, and long-term partnership with customers. Key Responsibilities Technical and Operational Support Provide Level 1 and Level 2 support for all HME Solutions hardware, software, and communications components. Diagnose and resolve issues involving telemetry units, GNSS/RTK hardware, sensors, in-cab tablets, network devices, and VDL hubs. Monitor, assess, and verify system health, connectivity, data integrity, and telemetry flow across fleets and fixed infrastructure. Support calibration, configuration, and optimisation of machine-guidance and site communications systems. Deployment and Commissioning Assist with installation and commissioning of onboard hardware for trucks, dozers, excavators, graders, an