Sr IT Analyst (m/f/d)

When you join Honeywell, you become a member of our Global team of thinkers, innovators, dreamers, and doers who make the things that make the future.

By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Make the Best You.

Working at Honeywell is not just about developing cool things. All our employees enjoy access to dynamic career opportunities across different fields and industries.

Join a team recognized for leadership, innovation, and diversity

We have an opportunity for Sr IT Analyst to join the Microsoft Unified Collaboration and Communications team at Honeywell in Bucharest, Romania. In this role you will:

Provide support in delivering business value through effective incident and problem management

Help deliver fit for purpose ITSM processes and support enterprise adoption provide reliable information and data to enable management decision making throughout the service lifecycle

Support proactive problem identification and ensure the return of IT Service to users as quickly as possible to minimize disruption to business.

You will be responsible for supporting the applications that are a part of your service (Microsoft Unified Collaboration and Communications) with an end-to-end accountability. This includes but is not limited to Solution Rollout, Feature Enhancements, Automation, Operations and Maintenance of Infrastructure and App integrations, as well as Microsoft Teams Enterprise Voice Planning/ Designing / Solutioning / Deployment / Migrations. You will also manage Microsoft Teams, Skype for Business 2015/2019 and Microsoft UC Solutions (On-Prem and Online), Cisco Routers using as Session Border Controller (SBC), Cisco VG3XX configuration, AudioCodes MP, Microsoft Teams and Skype for Business Enterprise Voice infrastructure (Local/Centralized Voice Circuits, SBAs & SBCs, UC Devices and Endpoints (Fax, IP Phones, Paging Systems, PBXs, Voice Gateways, Cisco Call Manager etc.) and Build and Transform Microsoft UC Solutions (Teams, M365, SFB) for Global Customer, Communication to Business/Site-Lead/Local IT/Vendors/Suppliers.

Key Responsibilities

Microsoft Unified Collaboration and Communications

Planning/Designing/Solutioning/Deployment/Migrations

Automation/Integration between Teams and Business Apps

Deployment/Migration Microsoft Teams Enterprise Voice

Documentation and Reporting, Creation of Dashboards

Ensure UC Enterprise Voice Deployment/Migration processes are fit for purpose

Automation Microsoft Teams Enterprise Voice Deployment/Migration Activities

Troubleshooting P1 issues and Root Cause Analysis, Participate in audits

Qualifications

• Bachelor/Master’s degree in Information Technology, Computer Science, Business, or related field. IT Service Management experience

• Experience in Unified Communications and Collaboration

• 7+ Years’ Experience Microsoft Teams/Skype for Business/Legacy Enterprise Voice

• M365/Microsoft Teams Enterprise Voice/SFB Enterprise Voice/Legacy Voice (Avaya PBX) Deployment/Administration/Automation/Migrations

Excellent understanding of Number Porting, Different solutions (Microsoft Calling Plan, Microsoft Teams DR (Local/Centralized SIP Trunk), Operator Connect, SBCaaS, Migration from Skype for Business/Legacy Voice (PBX) to Microsoft Teams, Create and Implement Microsoft Teams Enterprise Voice Infra, Dial-Plan, Voice Policies, a good understanding about Cisco Voice Routers, AudioCodes MP and Cisco Voice Gateways.

Good understanding of Windows Server 2012/2016, AD, MFA, VMware, DHCP, DNS, Networking, excellent understanding about IT Infrastructure, High Availability and Disaster Recovery, Federation, Monitoring, Reporting, M365 Admin Portal

We Value

Excellent Oral, Written and Collaborative Communication Skills

Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision. Good analytical and problem-solving skills and excellent customer focus

Conveys information with clarity and directness, ensuring the message is understood across diverse, global teams

Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision

Quickly and accurately identifies even subtle interrelationships and patterns among a variety of problems and issues, Strong knowledge of IT business processes and practices.

Skilled in partnering with IT stakeholders, Service Owners, Identify Solutions, and facilitate timely change for project deployments.

Demonstrated Excellence of IT Project Deployment

We offer:

​ Competitive Salary regularly increased based on your performance

Enjoy 25 vacation days per year, plus extra days off for life's special events

We provide meal vouchers

Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)

Medical Insurance Plan paid by the company

Christmas and Easter bonuses

Recognition & referral bonus programs

Comprehensive induction, ongoing training and development to set you up for success

In-house and external learning platforms (Udemy) to continue to expand your skills

Work experience opportunities to help you grow your career with us

Global employee networks to help you connect and grow

Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters

In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids

Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment

Your family is growing while working at Honeywell? We congratulate you by offering special bonuses

Frequent Employee Engagement activities fostering an inclusive and diverse work environment

3 + 2 hybrid work arrangement to support your work-life balance

Flexible working hours

Fresh fruit days in the office

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

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