Technical Support Engineer (m/f/d)

Overview:

As a Technical Support Engineer, you will be responsible for delivering technical support for access and video products of LenelS2 to the Value Added Resellers (authorized partners) and End-Customers of our area of coverage in Europe, Middle-East and Africa.

As a team-player you work together with your colleagues to optimize security solutions to our customers and you accelerate/anticipate on problem solving.

Job Responsibilities:

The assignment involves telephone, dial-in and email support of Lenel products (Access Control, Video Surveillance – Linux based).

Manage and prioritize requests.

On time resolution of complaints.

Provide expertise on complex application issues.

Work with a centralized Call Management database on a daily basis.

Site & customer technical visits for product related activities.

Cross-functional responsibility to resolve technical issues (software and hardware) with our R&D departments, PM teams.

Build up a Knowledge Base of known applications and bug issues.

Ensure a good and professional communication flow with Carrier Technical teams over the phone and via e-mail

Qualifications / Requirements

• Engineering degree or work experience equivalent

• Fluent English mandatory

• Experience in support or technical consultancy function.

• Professional experience of TCP / IP network.

• Preferably, a relevant experience in the Electronic Security sector.

• Knowledge of databases and Linux operating systems.

• Analytical mind. The ability to solve complex problems, based on a logical and inquisitive nature.

• Strong capacity to work in a team and to handle situations with Customers that could be potentially tensed.

• Weekend support (once a month full weekend)

• Desired characteristic

• A high degree of initiative and willingness to take ownership of issues.

• Ability to learn and develop continuously as new products introduced.

• Ability to work with competing demands in a small multi-discipline team.

• Good documentation and communication skills.

• Our offer includes:

• State-of-the-art office with parking, chill-out areas, bicycle stands, showers and probably the best coffee in town

• Fruits bowls and sports activities to support your health and well-being

• 30 minutes’ daily paid break - and flexible working hours

• 3 + 2 hybrid work arrangements to support your work-life balance

• Competitive Salary regularly increased based on your performance

• Attractive benefits (medical insurance, life insurance, Multisport Card)

• Generali Insurance (Accident Insurance)

• Referrals bonuses for all open jobs and recognition programs

• Comprehensive induction, ongoing training and development to set you up for success

• In-house and external learning platforms supporting development opportunities

• Work experience opportunities to help you grow your career with us

• Global employee networks to help you connect and grow

• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters

• Access Integrity line - Any workplace issues or violations that need to be raised in good faith can be communicated in a safe, private and confidential environment

• Frequent Employee Engagement activities supporting inclusive and diverse work environment

• Contribution to social benefits like Christmas and holiday benefits, engagement events from the company social fund

• Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

• #TheFutureIsWhatWeMakeIt

• #LiHybrid