Technical Support Professional

As a Technical Support Professional at Honeywell, your primary role is to be the main point of contact for both external and internal customers, assisting them in solving technical issues and providing information about product features. Key Responsibilities: - Registering customers and tracking all activities in the CRM system - Identifying, investigating, and resolving support requests - Developing and maintaining technical knowledge base content - Communicating with customers in a timely manner, focusing on customer service and relationship building Qualifications Required: - Bachelor's degree in a technical field or equivalent combination of education, experience, and industry certifications such as Faculty of Computers, Electronics, and Telecommunications - Minimum 2-3 years of experience in Technical Support, including handling AIDC products and software solutions, Call Center best practices, and Knowledge Management best practices - Strong problem-solving skills, basic knowledge of computers, electric & electronic concepts, and devices - Experience with a wide range of operating systems including Windows CE and Windows Mobile - Familiarity with Bar Code Symbologies and Imaging technology is a plus Additional Company Details: Honeywell is dedicated to helping organizations tackle complex challenges in automation, aviation, and energy transition. They offer actionable solutions and innovations in Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation segments. Powered by Honeywell Forge software, their goal is to make the world smarter, safer, and more sustainable. In this role, you will be responsible for providing technical support through various channels such as hotline, mail, live-chat, and web support. You will assist in pre- and post-sales technical inquiries, escalate cases when necessary, build strong customer relationships, and contribute to the Knowledge Management Methodology. Additionally, you will deliver product training, act as a point of contact for Technical Support Specialists, and handle requests from Platinum Partners. Geographic Scope & Travel Requirements: - Ability to travel domestically and/or internationally up to 3% of the time - Working hours include 24x7 coverage, weekends, and holidays, as per business requirements and local laws. As a Technical Support Professional at Honeywell, your primary role is to be the main point of contact for both external and internal customers, assisting them in solving technical issues and providing information about product features. Key Responsibilities: - Registering customers and tracking all activities in the CRM system - Identifying, investigating, and resolving support requests - Developing and maintaining technical knowledge base content - Communicating with customers in a timely manner, focusing on customer service and relationship building Qualifications Required: - Bachelor's degree in a technical field or equivalent combination of education, experience, and industry certifications such as Faculty of Computers, Electronics, and Telecommunications - Minimum 2-3 years of experience in Technical Support, including handling AIDC products and software solutions, Call Center best practices, and Knowledge Management best practices - Strong problem-solving skills, basic knowledge of computers, electric & electronic concepts, and devices - Experience with a wide range of operating systems including Windows CE and Windows Mobile - Familiarity with Bar Code Symbologies and Imaging technology is a plus Additional Company Details: Honeywell is dedicated to helping organizations tackle complex challenges in automation, aviation, and energy transition. They offer actionable solutions and innovations in Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation segments. Powered by Honeywell Forge software, their goal is to make the world smarter, safer, and more sustainable. In this role, you will be responsible for providing technical support through various channels such as hotline, mail, live-chat, and web support. You will assist in pre- and post-sales technical inquiries, escalate cases when necessary, build strong customer relationships, and contribute to the Knowledge Management Methodology. Additionally, you will deliver product training, act as a point of contact for Technical Support Specialists, and handle requests from Platinum Partners. Geographic Scope & Travel Requirements: - Ability to travel domestically and/or internationally up to 3% of the time - Working hours include 24x7 coverage, weekends, and holidays, as per business requirements and local laws.