Source description
About the role
Responsibilities Working with customers to identify software problems and advising on the solution. Logging and keeping record of customer/employee queries. Ability to give software Demo to customers. Updating self help manual so customers/employees can try to fix problems themselves. An in depth understanding of the software customers are using. An ability to assess each customer or employees IT knowledge levels. Logical thinker & Ability to deal with difficult callers. Good communication skills. Good analytical and problem solving skills Comfortable to work in US shift. Job Location: Nashik, Maharashtra, India Send Your CV at [email protected] Phone Number: 0253 6631866