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About the role
You will join our growing global service delivery team supporting the implementation of the HRS-wide portfolio of products to hospitality-related companies across a designated area. The ideal candidate will be customer-oriented and passionate about digital transformation within the hospitality industry through innovative technologies and software. Provide telephonic/remote/onsite support for all OPERA products, with QA skills advantageous.Ensure accurate and timely updates of logged support issues on the in-house call logging system.Research and test problems to confirm, isolate, and identify root cause and propose/document resolutions/future mitigation.Assist with the occasional implementation, testing, and writing of documentationTest and troubleshoot new versions prior to release.Prioritize numerous issues of varying severity & service levels and deal with them accordingly.Log and manage support cases with 3rd parties. Job Requirements Experience in the F&B and/or Hotel industry.Experience in the support or installation & configuration of OPERA products, together with the associated customer training, is a plus, not a requirement.Enthusiastic user of OPERA.Experience in the hospitality industry is desirable.Experience training employees on systems and operations in the front desk and reservations department is an advantage.Good interpersonal skills with both customers and cross-functional teams. You will join our growing global service delivery team supporting the implementation of the HRS-wide portfolio of products to hospitality-related companies across a designated area. The ideal candidate will be customer-oriented and passionate about digital transformation within the hospitality industry through innovative technologies and software. Provide telephonic/remote/onsite support for all OPERA products, with QA skills advantageous.Ensure accurate and timely updates of logged support issues on the in-house call logging system.Research and test problems to confirm, isolate, and identify root cause and propose/document resolutions/future mitigation.Assist with the occasional implementation, testing, and writing of documentationTest and troubleshoot new versions prior to release.Prioritize numerous issues of varying severity & service levels and deal with them accordingly.Log and manage support cases with 3rd parties. Job Requirements Experience in the F&B and/or Hotel industry.Experience in the support or installation & configuration of OPERA products, together with the associated customer training, is a plus, not a requirement.Enthusiastic user of OPERA.Experience in the hospitality industry is desirable.Experience training employees on systems and operations in the front desk and reservations department is an advantage.Good interpersonal skills with both customers and cross-functional teams.
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