Senior Site Reliability Engineer

Desired Competencies (Technical/Behavioral Competency) Must-Have** • Work in a cross functional team working with Reliability as Expertise in a product or a product area. • Apply Reliability engineering practices with support from SRE governance teams. • 5+ years of experience in Site Reliability Engineering, maintenance & operations and/or development. • Strong working experience eCommerce. • Strong working experience in DevOps practices (automated testing, CI/CD etc.). • Experience within solutions architecture and how to fast pinpoint causes of issues. • Experience from working with API-based frameworks (e.g., Commerce tools or Fabric is ideal). • Experience in building CI/CD workflows using GitHub Actions. • Experience of maintaining/supporting and/or developing desktop and mobile applications. • Experience working on cloud-based infrastructure e.g., Azure and GCP. • Experience in provisioning Infra resources leveraging Infra as Code (Terraform / Ansible). • Experience from ITIL support processes and ITSM tools (e.g., ServiceNow) in a microservices context. • Experience in monitoring tools (Splunk, Grafana etc.). • Experience working through SRE Metrics such as SLI, SLO and Error Budget. • Experience with managed cloud Kubernetes services (e.g. AKS, GKE). • Ensure delivery quality and supply KPI reporting. • Collaborate closely within product teams to ensure predictable operations and minimal disruptions to Production. • Collaborate closely within your Capability, share best practices as well as discuss and improve on operations ways of working. • Technical analysis, troubleshooting of complex issues/Incidents in production. • Improve monitoring performance by focusing on preventive measures. • Product Improvements (code & log analysis). • Continuous improvement on proactive monitoring, housekeeping automation to proactively detect and avoid incidents. • Automate processes impacting development and production leveraging tools and building scripted solutions. • Participate in On-Call technical support to resolve business critical incidents. Good to have • Familiarity with common tech stacks in Headless Ecommerce is a nice to have. • Knowledge of design principles and fundamentals of solutions architecture is a plus. • Understanding of performance engineering (Application Reliability). • Knowledge of multiple front-end languages and libraries (ReactJS, React Native, NodeJS). • Knowledge of Azure DevOps and/or other cloud environments is nice to have. • A passion for problem solving with strong analytical capabilities. • Stay current on technical trends to suggest innovative tools and approaches to interesting problems. • Knowledge on at least one of {Python, Ruby, Java, C#, Go} at an intermediate level.