L1 O365

Min 2+ years designing and managing multiple OnPrem Exchange and O365 Mail service (Mandatory) for a large, geographically dispersed enterprise (minimum 5000 users).Exchange Certification (O365)Good knowledge on Onprem to O365 migrations planning and executionsO365 Users and Group Creation and permission managementGood knowledge on Mail Routing ConceptsExperience with configuring different set of Mail Policy as per compliance and audit requirements.Experience with PowerShell and ScriptingGood Administration Knowledge on MS SharePoint, TEAMS, Onedrive and other O365 tools.Effective handling of O365 Compliance Requirements (Such AV, Antispam Protection, Threat Management, DLP, Monitoring, eDiscovery & Hold.)Good knowledge on AD 2012\16\19 functional levelGood troubleshooting knowledgeExperience in Microsoft Windows Server Administration, to include Server 2012 and 2016/19 operating systems.Experience using a ticket management system for work prioritization and daily workload management.Coordinating with different lines of services with SLA. Creating and updating of technical documentation.3rd party vendor coordination for visit and troubleshootingIncident Management & Escalation- Ticket Status Check and Update.Change Management - Change Raising to facilitate incident resolution & Problem resolution.Problem Management & RCA - Responsible for preparing RCA document for Severity 1 & Severity 2 callsFlexible to work on shifts and Very good communication skills .