Oracle Cloud Supply Chain Management (Managed Services)

As a Managed Services Oracle Cloud SCM Functional Senior Associate at Huron, you will work as a subject matter expert (SME) and assist in delivering managed services for client support projects related to Oracle Cloud SaaS product, specifically the Oracle Fusion Applications Suite. Your role will involve resolving client issues, guiding the managed services team, and ensuring high-quality and timely service delivery. You will need to have strong hands-on experience with Oracle Cloud SCM SaaS, excellent problem-solving abilities, and a dedication to customer satisfaction and continuous service improvement. Key Responsibilities: - Resolve client issues and guide the managed services team - Ensure high-quality and timely service delivery - Transition Procurement and SCM modules to Redwood UI - Handle incidents and service requests, including configuration changes and enhancements - Provide expertise in Cost Management, Order Management, and Inventory modules - Transition Oracle SCM and procurement modules from classic UI to Redwood UI - Work with OTBI/BI Publisher reporting - Collaborate with cross-functional teams for smooth service delivery - Stay updated on Oracle Cloud releases and industry trends - Support SLA management and compliance - Prepare regular performance and client satisfaction reports Qualifications Required: - Bachelors degree in IT, Business, or related field - 10 years of total experience with 5+ years in Oracle Cloud SCM (Costing, OM, Inventory) - Strong hands-on experience in transitioning Procurement and SCM modules to Redwood UI - 2+ years in support services for the above modules (or similar) - Proven expertise in incidents and service requests, including configuration changes and enhancements - Oracle ERP functional knowledge; at least one Level 2 certification preferred - Strong analytical, problem-solving, communication, and interpersonal skills - Team-oriented with strong organizational and time-management abilities - Customer-centric mindset with a commitment to high-quality service - Knowledge of ITIL or service management frameworks By excelling in your role as a Managed Services Associate, you will contribute significantly to the growth and profitability of Huron's managed services department. Your technical expertise, customer-centric mindset, and dedication to delivering exceptional service will help exceed client expectations and ensure successful service delivery. As a Managed Services Oracle Cloud SCM Functional Senior Associate at Huron, you will work as a subject matter expert (SME) and assist in delivering managed services for client support projects related to Oracle Cloud SaaS product, specifically the Oracle Fusion Applications Suite. Your role will involve resolving client issues, guiding the managed services team, and ensuring high-quality and timely service delivery. You will need to have strong hands-on experience with Oracle Cloud SCM SaaS, excellent problem-solving abilities, and a dedication to customer satisfaction and continuous service improvement. Key Responsibilities: - Resolve client issues and guide the managed services team - Ensure high-quality and timely service delivery - Transition Procurement and SCM modules to Redwood UI - Handle incidents and service requests, including configuration changes and enhancements - Provide expertise in Cost Management, Order Management, and Inventory modules - Transition Oracle SCM and procurement modules from classic UI to Redwood UI - Work with OTBI/BI Publisher reporting - Collaborate with cross-functional teams for smooth service delivery - Stay updated on Oracle Cloud releases and industry trends - Support SLA management and compliance - Prepare regular performance and client satisfaction reports Qualifications Required: - Bachelors degree in IT, Business, or related field - 10 years of total experience with 5+ years in Oracle Cloud SCM (Costing, OM, Inventory) - Strong hands-on experience in transitioning Procurement and SCM modules to Redwood UI - 2+ years in support services for the above modules (or similar) - Proven expertise in incidents and service requests, including configuration changes and enhancements - Oracle ERP functional knowledge; at least one Level 2 certification preferred - Strong analytical, problem-solving, communication, and interpersonal skills - Team-oriented with strong organizational and time-management abilities - Customer-centric mindset with a commitment to high-quality service - Knowledge of ITIL or service management frameworks By excelling in your role as a Managed Services Associate, you will contribute significantly to the growth and profitability of Huron's managed services department. Your technical expertise, customer-centric mindset, and dedication to delivering exceptional service will help exceed client expectations and ensure successful service delivery.