IT Support Analyst

Requirements: Strong academic performance in your degree of choice, preferably with an emphasis in Information Systems or an associate s degree. Proficiency in Microsoft Excel, Office products, and Office 365 administration, with relevant Microsoft IT certifications preferred. Exceptional troubleshooting and problem-solving skills with attention to detail, and the ability to adapt to shifting priorities and act independently. Strong customer service work ethic with excellent communication skills and the ability to remotely resolve technical issues across time zones. Clear understanding of elevated permissions, registry changes, and Active Directory systems. Willingness to work 100% from the office, with flexibility to cover night or weekend shifts as needed. Interest in applying technology systems to business processes and thriving in a team-oriented environment.