Associate Cloud Support Analyst

Associate Cloud Support Analyst role at Hyland supporting Nuxeo customers by resolving technical issues and maintaining case ownership from intake through resolution. The position serves as a key point of contact ensuring timely communication and exceptional support experiences. Key Responsibilities: Troubleshoot and resolve technical issues using company systems, monitor and respond to support cases via internal systems and inbound calls, provide regular customer communication on case progress, and escalate issues appropriately to internal teams. Identify software defects, maintain accurate documentation, and adhere to Change Control Policy for cloud environments. Skills & Tools: Strong customer service skills, critical thinking and problem-solving abilities, excellent oral and written communication, organizational and multi-tasking capabilities in fast-paced environments. Preferred: technology aptitude, quick learning ability, attention to detail, and collaboration skills. Qualifications: Associate's degree in Business or related field, or equivalent combination of education and experience. Required experience in customer service environment with demonstrated professional stakeholder interaction abilities. .