Process Associate

Job Title: Process Executive / Technical Support Associate (03 Years Experience) Location: Bangalore Experience: 03 Years Qualification: Any Degree (UG/PG) Job Type: Full-Time Job Description We are hiring freshers and experienced candidates (0–3 years) for multiple domains across IT and Non-IT processes. Candidates with good communication skills and a willingness to work in a dynamic environment are encouraged to apply. Open Roles AML / KYC Process Insurance Process Technical Support Desktop Support Engineer Service Desk Support Non-Voice Process (Chat/Email/Back Office) Key Responsibilities Handle customer requests via chat, email, tickets, or phone (role-dependent). Verify customer information and perform AML/KYC checks as per company guidelines. Process insurance-related documentation and customer requests. Troubleshoot basic hardware, software, network, and application issues. Log, track, and resolve incidents using ticketing tools while meeting SLA targets. Provide first-level technical support and escalate complex issues when required. Ensure accurate documentation and maintain process compliance. Deliver high-quality customer service while maintaining productivity and quality metrics. Required Skills Good communication skills in English. Basic computer knowledge and MS Office proficiency. Analytical and problem-solving skills. Ability to work in rotational shifts, including night shifts (if applicable). Willingness to work from the office. Quick learner with a customer-focused attitude. Team player with strong interpersonal skills. Eligibility Any Degree (BA, BCom, BBA, BCA, BSc, BE/BTech, MBA, MCA, MCom, MA, etc.) Engineering freshers. Freshers and candidates with up to 3 years of experience are welcome. Candidates with backlogs/barriers may be considered for selected roles. What We Offer Competitive salary Performance incentives Five-day working (for selected processes) Cab facility for eligible shifts Training and career development opportunities Health insurance and other employee benefits (as per company policy) Excellent career growth opportunities Apply Now: If you're looking to build your career in Technical Support, Service Desk, AML/KYC, Insurance, or Non-Voice Operations, we'd love to hear from you.