IT Support Technician

Job Summary iBELL is looking for a proactive IT Support Executive to manage day-to-day IT operations across the organization. The ideal candidate will have hands-on knowledge of both software and hardware troubleshooting, and will be responsible for ensuring smooth functioning of systems, networks, and office IT infrastructure. Key Responsibilities Install, configure, and maintain desktops, laptops, printers, and other office IT equipmentTroubleshoot hardware issues (system boot failures, printer/scanner faults, networking devices, peripherals, etc.)Install and manage software applications, OS updates, and licensing (Windows, MS Office, antivirus, etc.)Set up and maintain LAN/Wi-Fi networks, routers, and switches within the officeProvide first-level technical support to employees across departmentsManage user accounts, email setup, and access permissionsMaintain IT asset inventory (systems, accessories, licenses)Coordinate with vendors for repairs, AMC, and procurement of IT equipmentEnsure data backup and basic cybersecurity practices are followedSupport setup of biometric attendance systems, CCTV, or other office electronic systems (if applicable)Maintain documentation of IT issues, resolutions, and recurring problemsRequired Skills & Qualifications Diploma/Degree in IT, Computer Science, Electronics, or related field13 years of relevant experience in IT support (freshers with strong technical knowledge may also apply)Good working knowledge of computer hardware (assembly, troubleshooting, upgrades)Proficiency in Windows OS installation, software troubleshooting, and basic networkingFamiliarity with printers, scanners, biometric devices, and office peripheralsBasic understanding of LAN setup, IP configuration, and Wi-Fi troubleshootingGood communication skills (Malayalam and English)Ability to work independently and manage multiple support requestsPreferred (Added Advantage) Knowledge of server/domain basicsExperience with CCTV or biometric system installationBasic knowledge of MS Excel for asset tracking/reportingPay: 18,000.00 - 20,000.00 per month Work Location: In person .