Technical Operations Support Engineer

Company Description IBITS Technology Solutions is a leading provider of IT Infrastructure Management and Business Process Outsourcing services, focused on helping organizations increase productivity, reduce costs, and improve operational performance. The company delivers a wide range of outsourced and managed services tailored to diverse business environments. With deep expertise across modern technologies, IBITS designs best-of-breed solutions that address complex business and IT challenges. Team members collaborate closely with clients, contributing to reliable, efficient, and scalable technology operations. Role Description This is a full-time, on-site Technical Operations Support Engineer role based in Chennai. The role involves providing day-to-day technical support for infrastructure and applications, including monitoring systems, diagnosing issues, and resolving incidents within defined SLAs. The engineer will perform routine system administration tasks, assist with deployments and updates, and escalate complex problems to senior engineers or vendors when necessary. Responsibilities include documenting issues and solutions, maintaining knowledge base articles, and supporting users with clear, professional communication. The role also involves participating in shift-based operations, following standard operating procedures, and contributing to continuous improvement of tools, processes, and service quality. Qualifications Strong Troubleshooting and Technical Support skills to diagnose, prioritize, and resolve user and system issues efficiently.Solid System Administration capabilities, including basic server, network, and application support within Windows and/or Linux environments.Demonstrated Analytical Skills to interpret logs, monitor system performance, and identify root causes and recurring patterns.Good knowledge of IPV4 addressing conceptsEffective Communication skills for interacting with cross-functional teams, documenting resolutions, and providing clear user guidance.Relevant academic background such as a degree or diploma in Computer Science, Information Technology, or a related field, or equivalent practical experience.Familiarity with IT service management practices (e.g., ITIL), ticketing tools, and remote support tools is an advantage.Ability to work in a structured, process-driven environment, manage priorities, and collaborate in a team-oriented operations setting.Willingness to work in shifts, including weekends or holidays.CCNA certified candidates are preferred Company Description IBITS Technology Solutions is a leading provider of IT Infrastructure Management and Business Process Outsourcing services, focused on helping organizations increase productivity, reduce costs, and improve operational performance. The company delivers a wide range of outsourced and managed services tailored to diverse business environments. With deep expertise across modern technologies, IBITS designs best-of-breed solutions that address complex business and IT challenges. Team members collaborate closely with clients, contributing to reliable, efficient, and scalable technology operations. Role Description This is a full-time, on-site Technical Operations Support Engineer role based in Chennai. The role involves providing day-to-day technical support for infrastructure and applications, including monitoring systems, diagnosing issues, and resolving incidents within defined SLAs. The engineer will perform routine system administration tasks, assist with deployments and updates, and escalate complex problems to senior engineers or vendors when necessary. Responsibilities include documenting issues and solutions, maintaining knowledge base articles, and supporting users with clear, professional communication. The role also involves participating in shift-based operations, following standard operating procedures, and contributing to continuous improvement of tools, processes, and service quality. Qualifications Strong Troubleshooting and Technical Support skills to diagnose, prioritize, and resolve user and system issues efficiently.Solid System Administration capabilities, including basic server, network, and application support within Windows and/or Linux environments.Demonstrated Analytical Skills to interpret logs, monitor system performance, and identify root causes and recurring patterns.Good knowledge of IPV4 addressing conceptsEffective Communication skills for interacting with cross-functional teams, documenting resolutions, and providing clear user guidance.Relevant academic background such as a degree or diploma in Computer Science, Information Technology, or a related field, or equivalent practical experience.Familiarity with IT service management practices (e.g., ITIL), ticketing tools, and remote support tools is an advantage.Ability to work in a structured, process-driven environment, manage priorities, and collaborate in a team-oriented operations setting.Willingness to work in shifts,