Customer Support executive ( Application Support)

Job Description : Responsibilities: Responsibilities: Accurately configure and test the Wera Product to the Requirements and Design documentation. Install the Wera Product (remotely), including SQL server installation/configuration Provide technical skills to the Respond Project life cycle Provide technical and business skills to upgrade customers to newer versions of the Wera Product Provide cover and assistance for the Respond customer support organization Escalate customer issues to the Project Manager as appropriate Observe trends with technical issues and recommend improvements to product, documentation or implementation Ensure professional manner at all times Acquire and maintain current knowledge of Respond products and service offerings Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer issues as quickly and effectively as possible Attend training sessions offered and assist with peer training as needed Industry : Software Product Functional Area : Engineering - Software Education : B.Tech/B.E. - Any Specialization, Experience : 2-5 yrs Job Location : Mumbai Status : Open Job Description : Responsibilities: Responsibilities: Accurately configure and test the Wera Product to the Requirements and Design documentation. Install the Wera Product (remotely), including SQL server installation/configuration Provide technical skills to the Respond Project life cycle Provide technical and business skills to upgrade customers to newer versions of the Wera Product Provide cover and assistance for the Respond customer support organization Escalate customer issues to the Project Manager as appropriate Observe trends with technical issues and recommend improvements to product, documentation or implementation Ensure professional manner at all times Acquire and maintain current knowledge of Respond products and service offerings Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer issues as quickly and effectively as possible Attend training sessions offered and assist with peer training as needed Industry : Software Product Functional Area : Engineering - Software Education : B.Tech/B.E. - Any Specialization, Experience : 2-5 yrs Job Location : Mumbai Status : Open