Ops Support Analyst I, IRT

Role Overview: As an Ops Support Analyst I, IRT at ICON, you will play a key role in supporting Interactive Response Technology (IRT) systems for clinical trials. Your responsibilities will include providing first-line support for IRT systems, troubleshooting technical issues, collaborating with internal teams and external vendors, monitoring system performance, maintaining documentation, and supporting system validation and upgrades. Your role is crucial for ensuring the smooth operation of IRT solutions during clinical studies. Key Responsibilities: - Provide first-line support for Interactive Response Technology (IRT) systems used in clinical trials - Troubleshoot technical issues and resolve queries effectively - Collaborate with internal teams and external vendors to ensure timely resolution of IRT-related issues - Monitor IRT system performance and data accuracy to ensure smooth operation during clinical trials - Maintain system documentation, user guides, and training materials for IRT-related processes - Support system validation, testing, and upgrades to maintain compliance with regulatory standards and ensure optimal functionality Qualifications Required: - Bachelor's degree in information technology, life sciences, or a related field - Basic understanding of IRT systems and their role in clinical trials, with an interest in learning more about the technology - Strong problem-solving skills and attention to detail - Good communication and teamwork abilities - Ability to manage multiple tasks and prioritize in a fast-paced environment, with a focus on accuracy and efficiency About the Company: ICON plc is a world-leading healthcare intelligence and clinical research organization committed to fostering an inclusive environment that drives innovation and excellence. The company offers competitive salaries and a range of benefits focused on well-being and work-life balance for employees and their families. ICON values diversity, inclusion, and accessibility in the workplace, providing equal opportunities for all qualified applicants. Role Overview: As an Ops Support Analyst I, IRT at ICON, you will play a key role in supporting Interactive Response Technology (IRT) systems for clinical trials. Your responsibilities will include providing first-line support for IRT systems, troubleshooting technical issues, collaborating with internal teams and external vendors, monitoring system performance, maintaining documentation, and supporting system validation and upgrades. Your role is crucial for ensuring the smooth operation of IRT solutions during clinical studies. Key Responsibilities: - Provide first-line support for Interactive Response Technology (IRT) systems used in clinical trials - Troubleshoot technical issues and resolve queries effectively - Collaborate with internal teams and external vendors to ensure timely resolution of IRT-related issues - Monitor IRT system performance and data accuracy to ensure smooth operation during clinical trials - Maintain system documentation, user guides, and training materials for IRT-related processes - Support system validation, testing, and upgrades to maintain compliance with regulatory standards and ensure optimal functionality Qualifications Required: - Bachelor's degree in information technology, life sciences, or a related field - Basic understanding of IRT systems and their role in clinical trials, with an interest in learning more about the technology - Strong problem-solving skills and attention to detail - Good communication and teamwork abilities - Ability to manage multiple tasks and prioritize in a fast-paced environment, with a focus on accuracy and efficiency About the Company: ICON plc is a world-leading healthcare intelligence and clinical research organization committed to fostering an inclusive environment that drives innovation and excellence. The company offers competitive salaries and a range of benefits focused on well-being and work-life balance for employees and their families. ICON values diversity, inclusion, and accessibility in the workplace, providing equal opportunities for all qualified applicants.