Source description
About the role
The ideal candidates will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex environments will also make you an ideal candidate. Skills Required: Basic fundamental knowledge of electrical panels. 1-2 years of experience in electrical panel estimation, costing, or design. Proficiency in MS Office. Willingness to travel at least 15 days per month. Proficient in English & Hindi; proficiency in any other regional language will be an added plus. Responsibilities: Proactively interact with customers, understand their concerns. Learn the software. Provide the necessary training. Reproduce customer environments and run tests in software. Manage and address electronic tickets raised by customers efficiently. Liaise between the sales team, customer support team, and customers to properly address customer problems. Interact with the developers and get the bugs rectified. Travel and interact with customers. Qualifications: 1+ years of technical support experience. Customer service oriented. Strong written, verbal, and troubleshooting skills.