VoIP Engineer

Job Title: VoIP Engineer Job Location: Ahmedabad, Gujarat, India Working hours: UK office hours 1:30 PM to 10:00 PM (Monday through Friday) About the Role We are looking for a UCC / Unified Communications Engineer to manage and support enterprise voice, collaboration, and Contact Centre platforms. Key Responsibilities Manage and troubleshoot UCC, VoIP, SIP, and IP Telephony systems. Support Cisco UC/CUCM and Contact Centre platforms. Troubleshoot call failures, voice quality, routing, and connectivity issues. Handle P1/P2 incidents and critical platform alerts. Perform root-cause analysis and coordinate with internal teams and vendors. Support platform upgrades, changes, and out-of-hours testing. Maintain technical documentation and incident records. Required Skills 3+ years of experience in UCC / Unified Communications / VoIP. Strong knowledge of SIP, VoIP, TCP/IP, and networking. Experience with Cisco CUCM / Cisco Collaboration. Strong troubleshooting and incident management skills. Good communication and customer-handling skills. Good to Have Cisco UCCX/UCCE or Contact Centre experience. CUBE / SBC / Webex / Microsoft Teams knowledge. MSP or Managed Services experience.