Specialist, IT Provisioning

Job Title

Specialist, IT Provisioning

Position Summary

The IT Provisioning Specialist is responsible for access management and provisioning, with a strong emphasis on logical access control. This position will play an integral role in providing employees, consultants, contractors and temporary help with the access they need, execute it with consistency, accountability and exceptional customer service. Access is provisioned and processed within established SLAs, and trouble tickets are resolved expeditiously. Additionally, this position will be assisting with improving access management processes and transitioning access provisioning to automated solutions.

Essential Duties & Responsibilities

Provisioning/de-provisioning of access of employees, consultants, and contractors

Answer incoming calls or requests to provide broad level of support to customers to identify, troubleshoot, and resolve access related issues

Adherence to established SLAs, established processes, security controls and corporate policies

Modify any existing access as requested through ticketing system

Ensure requests contain proper approvals and reviewing completed requests for accuracy

Perform access re-certifications on a scheduled basis

Provide reports, provisioning and approval evidence when requested by auditors

Performing modifications to Service Catalog and ticketing workflows

Creating scripts to further advance automated provisioning/de-provisioning

Maintaining operations support documentation

Researching and evaluating new solutions, products and technologies that enhance and improve services

Provide training

Knowledge, Skills & Qualifications

Strong understanding of Active Directory including creating user accounts, managing user groups and entitlements and terminating user accounts

Proficient understanding of Exchange administration in an Office 365 environment

Strong proficiency with Microsoft Office Suite

Ability to work quickly and accurately in a large-volume environment with extreme attention to detail

Ability to multi-task, quickly shift priorities and manage business needs in a rapidly changing, complex technical environment

Strong sense of urgency and commitment to meeting SLAs

Excellent verbal and written communication skills with the ability to successfully communicate technical issues

Ability to work independently as well as with direct supervision

Typing speed of 40 words per minute or higher

Strong interpersonal skills/ability to interact with the user community with a high emphasis on customer service and satisfaction

Education and Experience

Minimum of 3 years of hands-on access control experience including managing an Active Directory environment and custom built applications

Bachelor’s degree from an accredited college or university in technical background, Computer Science, Information Systems, or related IT field is preferred

Security + certification preferred

ITIL v3 Foundation certification preferred

Experience in Windows 7 Enterprise and Windows 10. Microsoft Office 2010 and 2013

Experience with ServiceNow

Experience with PowerShell (would be a bonus)

Experience with Microsoft Access and Microsoft Suite (good-to-have)

Intermediate knowledge of security, compliance and audit processes

Minimum Qualifications

• Must be 18 years of age

• Travel Requirements

• Typically requires travel less than 5% of the time

• Physical Requirements and Work Environment

• This is largely a sedentary role

• This job operates in a professional office environment and routinely uses standard office equipment

• May need to lift and transport moderately heavy objects, such as computers or peripherals