Source description
About the role
Defining monitoring events for IDfy's services and setting up the corresponding alerts Responding to alerts, with triaging, investigating and resolving resolution of issues Learning about various IDfy applications and understanding the events emitted Creating analytical dashboards for service performance and usage monitoring Responding to incidents and customer tickets in a timely manner Occasionally running service recovery scripts Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis .
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