Source description
About the role
We are hiring a #Technical_Support_Specialist with SQL (write queries) proficiency. Only immediate joiners can apply. :- 2-3 years in a call centre (BPO) Experience. (MUST) Working knowledge of SQL (1-2 years - writing queries (MUST)) A bachelor's degree a plus Excellent verbal, written and interpersonal communication skills Outstanding client service skills and dedication to providing exceptional client care Perception of client support impact on basic business metrics Ability to effectively deal with senior levels at both the client level and within cross-functional teams Ability to multitask and successfully operate in a fast-paced, team environment Must adapt well to change and successfully set and adjust priorities as needed Must be proficient with Microsoft Office (intermediate Word, basic Excel) Familiarity with CRM systems and practices a plus Client orientation and ability to adapt/respond to different types of characters : Manage various client interactions simultaneously, including Jira tickets, phone calls, chats, and emails, ensuring proper follow-up for resolution. Swiftly identify and evaluate customers needs to determine the best approach to appropriately solving the inquiry satisfactorily. Offer precise, valid, and comprehensive information utilizing suitable methods and tools. Cultivate and maintain relationships with clients, keeping detailed knowledge of applications and internal processes or procedures. Initiate triage and participate in troubleshooting discussions and investigations to assist in resolving client-reported issues or questions. Respond to inquiries related to configuration and operations by testing and reviewing available client documentation. Coordinate internally to support clients during incidents, problem resolution, and long-term remediation plans, initiating triage participation for critical incidents. Professionally interface with clients and internal departments to report and resolve client-raised issues. Track client inquiries using an online case tracking system. Answer escalated calls from the P1 (priority 1 issue) line : 5 days working | Work from Office Only | Rotational shifts Location: Noida Sector 60 Salary: up to 12 lakh per annum No cab facility would be given from the company. , Akanksha Sharma Phone: +91 95608 83080 Email: akansha.sharma3@ienergizer.com Web: www.iEnergizer.com
More at Ienergizer