Senior IT Support Engineer

As an Application Support Specialist, you will be responsible for providing technical assistance and support for applications, ensuring their smooth functioning and optimal performance. Your role will require a minimum of 4+ years of experience in application support or similar positions. You must have a solid comprehension of application architectures and databases, with a preference for PostgreSQL expertise. Proficiency in Linux, Java, MQ, and ticketing systems such as ServiceNow is mandatory. Key Responsibilities: - Troubleshoot and maintain applications by effectively utilizing your understanding of operating systems like Linux and software applications. - Analyze and resolve issues affecting application performance using your strong analytical abilities. - Multitask and prioritize effectively to manage multiple issues and projects simultaneously while maintaining accuracy. - Engage with team members, IT professionals, and users through proficient communication skills to provide clear explanations of technical concepts. - Address user inquiries promptly and effectively with your strong customer service skills. - Collaborate with other engineers and IT professionals to provide optimal application support in a team environment. Qualifications Required: - Thorough understanding of application architecture - Strong analytical abilities - Capacity to multitask and prioritize effectively - Proficient communication skills - Strong customer service skills - Knowledge of programming languages like Java - Experience with database management and data analysis tools - Ability to work collaboratively in a team environment In addition to the above, your knowledge in IBM MQ is essential, including familiarity with installation, configuration, and administration. You should be capable of creating and managing queues, topics, channels, and listeners in MQ. Understanding message queuing principles, including message persistence, transactions, and error handling, will also be crucial in this role. As an Application Support Specialist, you will be responsible for providing technical assistance and support for applications, ensuring their smooth functioning and optimal performance. Your role will require a minimum of 4+ years of experience in application support or similar positions. You must have a solid comprehension of application architectures and databases, with a preference for PostgreSQL expertise. Proficiency in Linux, Java, MQ, and ticketing systems such as ServiceNow is mandatory. Key Responsibilities: - Troubleshoot and maintain applications by effectively utilizing your understanding of operating systems like Linux and software applications. - Analyze and resolve issues affecting application performance using your strong analytical abilities. - Multitask and prioritize effectively to manage multiple issues and projects simultaneously while maintaining accuracy. - Engage with team members, IT professionals, and users through proficient communication skills to provide clear explanations of technical concepts. - Address user inquiries promptly and effectively with your strong customer service skills. - Collaborate with other engineers and IT professionals to provide optimal application support in a team environment. Qualifications Required: - Thorough understanding of application architecture - Strong analytical abilities - Capacity to multitask and prioritize effectively - Proficient communication skills - Strong customer service skills - Knowledge of programming languages like Java - Experience with database management and data analysis tools - Ability to work collaboratively in a team environment In addition to the above, your knowledge in IBM MQ is essential, including familiarity with installation, configuration, and administration. You should be capable of creating and managing queues, topics, channels, and listeners in MQ. Understanding message queuing principles, including message persistence, transactions, and error handling, will also be crucial in this role.