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NICE CXone Contact Center Senior Developer Hybrid Pune, Maharashtra Contract to Hire Working hours:- 3:00 pm IST 12:00 Midnight / 5 pm IST 2 am IST iitjobs is looking for a Senior Developer role working with cross-functional teams and business teams to support and implement agency contact center solutions. Dialer campaigns with integrations to enterprise systems (CRM, Data Platform, etc) Responsibilities: Confident in a client-facing role and possess the ability to manage multiple stakeholders.Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.Build call flow designs that interact with backend systems using application program interfaces (API).Design and migrate existing IVR dialer campaigns from AcuCall platform to NICE CXone platformManage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.Works with the Architecture team to design, develop, and deploy APIs, consume APIs.Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement. Skills: 6+ years of hands-on experience of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNI Channel, WFM, Studio)4+ years of hands-on experience of NICE CXone Studio experienceWorking Knowledge of ProactiveXS and CXone Dialer Configurations4+ years of experience in programming in one or more of the following software languages: C#, C++, Java, JavaScript, Python5+ years of hands-on experience to develop, maintain, and troubleshoot webservice API calls Desired: Experience in Contact Center Dashboard CreationExperience with Salesforce Marketing CloudExperience with AcuCall Contact Center SolutionsBase knowledge of intersystem networking, and data traffic flow between components.NICE CXone Certification. NICE CXone Contact Center Senior Developer Hybrid Pune, Maharashtra Contract to Hire Working hours:- 3:00 pm IST 12:00 Midnight / 5 pm IST 2 am IST iitjobs is looking for a Senior Developer role working with cross-functional teams and business teams to support and implement agency contact center solutions. Dialer campaigns with integrations to enterprise systems (CRM, Data Platform, etc) Responsibilities: Confident in a client-facing role and possess the ability to manage multiple stakeholders.Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.Build call flow designs that interact with backend systems using application program interfaces (API).Design and migrate existing IVR dialer campaigns from AcuCall platform to NICE CXone platformManage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.Works with the Architecture team to design, develop, and deploy APIs, consume APIs.Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement. Skills: 6+ years of hands-on experience of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNI Channel, WFM, Studio)4+ years of hands-on experience of NICE CXone Studio experienceWorking Knowledge of ProactiveXS and CXone Dialer Configurations4+ years of experience in programming in one or more of the following software languages: C#, C++, Java, JavaScript, Python5+ years of hands-on experience to develop, maintain, and troubleshoot webservice API calls Desired: Experience in Contact Center Dashboard CreationExperience with Salesforce Marketing CloudExperience with AcuCall Contact Center SolutionsBase knowledge of intersystem networking, and data traffic flow between components.NICE CXone Certification.
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