Customer Support Executive Freshers Surat Mota Varachha (India)

Customer Support Executive | Freshers | , Surat Location: Mota Varachha, Surat Employment Type: Full time Job Summary We are looking for a dedicated and customer-focused Helpdesk Executive to join our team. This role is ideal for fresh graduates who have excellent communication skills, basic computer knowledge, and a passion for helping customers. You will assist clients, resolve queries, and ensure a smooth customer experience. Key Responsibilities Handle client queries via phone, email, and Zoom. Assist clients with basic product-related questions and support requests. Prepare and maintain reports using MS Excel. Support new client onboarding and guide them through product features. Coordinate with internal teams for task updates and follow-ups. Escalate technical issues to the concerned team when required. Maintain accurate records in CRM and tracking systems. Ensure timely responses and deliver an excellent customer experience. Requirements Freshers and graduates are encouraged to apply. Valuable communication skills in English and Hindi. Basic knowledge of MS Excel and MS Office. Solid problem-solving and logical thinking skills. Ability to multitask and work effectively in a team. Knowledge of CRM tools, customer support processes, or ChatGPT will be an added advantage. Compensation: 12,000.00 - 20,000.00 per month Education Bachelor's (Preferred) Location: Mota Varachha, Surat, Gujarat (Preferred) Work Location: In person Customer Support Executive | Freshers | , Surat Location: Mota Varachha, Surat Employment Type: Full time Job Summary We are looking for a dedicated and customer-focused Helpdesk Executive to join our team. This role is ideal for fresh graduates who have excellent communication skills, basic computer knowledge, and a passion for helping customers. You will assist clients, resolve queries, and ensure a smooth customer experience. Key Responsibilities Handle client queries via phone, email, and Zoom. Assist clients with basic product-related questions and support requests. Prepare and maintain reports using MS Excel. Support new client onboarding and guide them through product features. Coordinate with internal teams for task updates and follow-ups. Escalate technical issues to the concerned team when required. Maintain accurate records in CRM and tracking systems. Ensure timely responses and deliver an excellent customer experience. Requirements Freshers and graduates are encouraged to apply. Valuable communication skills in English and Hindi. Basic knowledge of MS Excel and MS Office. Solid problem-solving and logical thinking skills. Ability to multitask and work effectively in a team. Knowledge of CRM tools, customer support processes, or ChatGPT will be an added advantage. Compensation: 12,000.00 - 20,000.00 per month Education Bachelor's (Preferred) Location: Mota Varachha, Surat, Gujarat (Preferred) Work Location: In person