Source description
About the role
Customer Support Executive | Freshers | , Surat Location: Mota Varachha, Surat Employment Type: Full time Job Summary We are looking for a dedicated and customer-focused Helpdesk Executive to join our team. This role is ideal for fresh graduates who have excellent communication skills, basic computer knowledge, and a passion for helping customers. You will assist clients, resolve queries, and ensure a smooth customer experience. Key Responsibilities - Handle client queries via phone, email, and Zoom. - Assist clients with basic product-related questions and support requests. - Prepare and maintain reports using MS Excel. - Support new client onboarding and guide them through product features. - Coordinate with internal teams for task updates and follow-ups. - Escalate technical issues to the concerned team when required. - Maintain accurate records in CRM and tracking systems. - Ensure timely responses and deliver an excellent customer experience. Requirements - Freshers and graduates are encouraged to apply. - Good communication skills in English and Hindi. - Basic knowledge of MS Excel and MS Office. - Strong problem-solving and logical thinking skills. - Ability to multitask and work effectively in a team. - Knowledge of CRM tools, customer support processes, or ChatGPT will be an added advantage. Compensation: 12,000.00 - 20,000.00 per month Education: - Bachelor's (Preferred) Location: - Mota Varachha, Surat, Gujarat (Preferred) Work Location: In person .