IS -Associate AI Success Consultant

About Impact Analytics Impact Analytics is an agentic-first AI software company transforming retail merchandising through cutting-edge AI, LLMs, and Generative AI technologies. As a fast-growing Series D company with deployments across five continents, it is building both industry-leading merchandising solutions and foundational AI agents that are redefining how retail decisions are made. What makes Impact Analytics unique is its combination of deep retail domain expertise, strong innovation culture, and global presence. It is one of the few India-born AI companies recognized globally by organizations like Fortune, Gartner, and the Inc. 5000. For candidates looking to work on next-generation AI products with global scale and real-world impact, Impact Analytics is an exciting place to build your career. Here’s a link to our website: www.impactanalytics.co. The impact that you will be making In this high impact role, you will be the frontline functional analyst supporting post-go-live accounts in Demand Planning, Replenishment, Distribution Requirements Planning (DRP), and Inventory Management Solutions You own ticket triage, data validation, configuration support, and customer communication—ensuring rapid resolution, accurate workflows, and smooth daily operations of Impact Analytics’ Agentic AI platform. What this role entails Ticket Triage & Resolution • Own inbound technical and functional tickets via internal customer ticketing system (data errors, forecast anomalies, replenishment misfires, DRP exceptions) • Perform root-cause analysis using logs, SQL queries, and AI-agent audit trails •Resolve 70 %+ of tickets at L1; escalate cleanly to Senior Consultant with full context R Configuration & Change Support • Execute pre-approved configuration changes (safety stock rules, lead-time updates, ABC/XYZ classification) | • Validate data loads (POS, inventory, shipments) and flag anomalies before AI processing • Support UAT for minor change requests under Senior Consultant guidance Customer Communication • Provide daily ticket updates and weekly status summaries to customer planners • Host functional walkthroughs during onboarding of new usersH • Document resolution steps in KB for reuse and training Continuous Learning & Contribution • Complete Impact Analytics Agentic AI Certification within 90 days • Shadow Senior Consultants on QBR prep and value tracking • Contribute to regression test packs and runbooks What lands you in this role 2–5 years in functional support / business analysis for supply chain SaaS (Blue Yonder, o9, Kinaxis, Manhattan Associates, Anaplan, etc.) Hands-on experience with Demand, Replenishment, Distribution Requirement Planning, or Inventory modules Working knowledge of SQL, Python, Rust and Excel Proven ability to manage 50+ tickets/month with > 90 % SLA Bachelor’s in Engineering, Supply Chain, or related field Exposure to cloud SaaS support (AWS/GCP monitoring, log analysis) Familiarity with AI-driven planning outputs (forecast explainability, anomaly detection) Certification: Supply Chain Planning Certifications on Blue Yonder, o9, Kinaxis or similar products Clear written & verbal communicator – customer emails, ticket notes Detail-oriented with strong follow-through Team player eager to learn from seniors and contribute to process improvement

What we offer

An opportunity to be part of some of the best enterprise SaaS products to be built out of India. Opportunities to quench your thirst for problem-solving, experimenting, learning, and implementing innovative solutions. A flat, collegial work environment, with a work hard, play hard attitude. A platform for rapid growth if you are willing to try new things without fear of failure. Competitive base + bonus, health coverage, learning budget, unlimited coffee & fresh fruit.

Some of our accolades include: Ranked as one of America’s Fastest-Growing Companies by Financial Times for five consecutive years: 2020–2024. Ranked as one of America’s Fastest-Growing Private Companies by Inc. 5000 for seven consecutive years: 2018–2024. Voted #1 by more than 300 retailers worldwide in the RIS Software LeaderBoard 2024 report. Ranked #72 in America’s Most Innovative Companies list in 2023 —by Fortune —alongside companies like Microsoft, Tesla, Apple, IBM, etc. Forged a strategic partnership with Google to equip retailers with cutting-edge generative AI tools. Recognized in multiple Gartner reports , including Market Guides and Hype Cycle , spanning assortments, merchandising, forecasting, algorithmic retailing, and Unified Price, Promotion, and Markdown Optimization Applications.