Desktop Support Engineer

Job Summary: The Desktop Support Engineer will be the primary point of contact for all IT-related issues experienced by end-users. This role is crucial for providing technical assistance, troubleshooting hardware and software problems, maintaining desktop and laptop systems, and ensuring seamless IT operations across the organization. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and a customer-centric approach to support our employees in Pune. Responsibilities: Technical Support: Provide first-level and second-level technical support for hardware (desktops, laptops, printers, peripherals) and software (operating systems, Microsoft Office Suite, business applications) issues. Diagnose and resolve technical problems efficiently via phone, email, remote desktop, or in-person support. Log all support requests and resolutions accurately in the IT service desk system. System Installation & Configuration: Install, configure, and upgrade desktop and laptop computers, ensuring proper networking, software installation, and peripheral connectivity. Set up new user accounts, profiles, and ensure proper access rights. Troubleshooting & Maintenance: Perform regular maintenance, upgrades, and patches for operating systems and applications. Conduct routine checks on system performance, network connectivity, and security. Troubleshoot network connectivity issues (LAN/WAN, Wi-Fi). User Training & Guidance: Educate users on best practices for IT security, software usage, and system maintenance. Create and update technical documentation and user guides. Asset Management: Assist in maintaining an inventory of IT hardware and software assets. Track asset allocation, movement, and decommissioning. Collaboration: Collaborate with senior IT staff, network administrators, and external vendors for complex issues or project implementations. Participate in IT projects as required. Security Adherence: Ensure adherence to company IT policies, security protocols, and data protection guidelines. Experience 0 - 1 Years Salary 1 Lac 50 Thousand To 2 Lac 50 Thousand P.A. Industry ITES / BPO / KPO / LPO / Customer Service Qualification B.C.A Key Skills Hardware Networking Computer Hardware Server Support Desktop Support LAN-local Area Network Desktop Administration