Linux & Java Product Technical Support Analyst Lead

As a Product Technical Support Analyst Lead at FIS, you will be responsible for ensuring the stability, performance, and reliability of services delivered to clients using FIS software solutions. Your key responsibilities will include: - Engaging daily with professionals from leading banks and corporate clients to provide real-time support for business-critical applications. - Participating in a rotational 24x7 remote support model across APAC, EMEA, and US shifts to ensure continuous service availability and critical incident response. - Delivering prompt, accurate, and professional client support while managing complex technical issues effectively. - Diagnosing issues through detailed analysis of application logs, system behavior, and support data across multiple platforms. - Providing real-time troubleshooting and resolution for trading system issues to minimize disruption to business operations. - Collaborating with internal teams and clients through strong communication and confidently leading or participating in support calls and incident discussions. Qualifications required for this role include: - At least 7 - 9 years of hands-on experience supporting Linux and Java-based applications across production support and development environments, with exposure to back-office applications. - Proven experience providing L2 and L3 technical support in complex production environments. - Experience supporting back-office applications and order management systems. - Strong client communication skills with the ability to maintain high service standards in a fast-paced support environment. - Excellent analytical and problem-solving skills, with the ability to resolve complex technical and functional issues effectively. - Familiarity with the trade lifecycle, derivatives markets, and prior experience with GMI will be a strong advantage. In addition, it would be an added bonus if you have familiarity with the trade lifecycle and derivatives markets, as well as prior experience with back-office applications. FIS offers additional financial incentives for working across different shifts, comprehensive health benefits, award-winning learning and development opportunities, and a flexible home-office work model. This role provides the opportunity to work with global teams and clients in a dynamic, fast-paced, and growth-oriented environment. As a Product Technical Support Analyst Lead at FIS, you will be responsible for ensuring the stability, performance, and reliability of services delivered to clients using FIS software solutions. Your key responsibilities will include: - Engaging daily with professionals from leading banks and corporate clients to provide real-time support for business-critical applications. - Participating in a rotational 24x7 remote support model across APAC, EMEA, and US shifts to ensure continuous service availability and critical incident response. - Delivering prompt, accurate, and professional client support while managing complex technical issues effectively. - Diagnosing issues through detailed analysis of application logs, system behavior, and support data across multiple platforms. - Providing real-time troubleshooting and resolution for trading system issues to minimize disruption to business operations. - Collaborating with internal teams and clients through strong communication and confidently leading or participating in support calls and incident discussions. Qualifications required for this role include: - At least 7 - 9 years of hands-on experience supporting Linux and Java-based applications across production support and development environments, with exposure to back-office applications. - Proven experience providing L2 and L3 technical support in complex production environments. - Experience supporting back-office applications and order management systems. - Strong client communication skills with the ability to maintain high service standards in a fast-paced support environment. - Excellent analytical and problem-solving skills, with the ability to resolve complex technical and functional issues effectively. - Familiarity with the trade lifecycle, derivatives markets, and prior experience with GMI will be a strong advantage. In addition, it would be an added bonus if you have familiarity with the trade lifecycle and derivatives markets, as well as prior experience with back-office applications. FIS offers additional financial incentives for working across different shifts, comprehensive health benefits, award-winning learning and development opportunities, and a flexible home-office work model. This role provides the opportunity to work with global teams and clients in a dynamic, fast-paced, and growth-oriented environment.