Senior Customer Support Engineer (New Delhi)

Experience 2-4 Years Job Responsibility 2-4 Years experience in troubleshooting in desktops laptops and printers local networking devices and Installing new software and update each of them Configure and install localnetwork printers also coordinate with vendors if required Configuration and deployment of new desktop and laptop systems Work with hiring managers to order hardware software for recent employees and set up new workstations in a timely manner Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance with SLA Provide new hardware software for users as approved assist in asset tag control and inventory management To support daily technical support activities for desktop data and server management Customize desktop applications to meet user needs Follow up with clients to ensure their systems are functional Experience with firewalls Internet VPNs remote implementation troubleshooting and problem resolution Installation configuration and troubleshooting of Operating system all types of applications drivers and necessary updates Addressing user tickets regarding hardware software and Addressing user tickets regarding hardware software and networking issues and resolve issues within given SLA Experience 2-4 Years Job Responsibility 2-4 Years experience in troubleshooting in desktops laptops and printers local networking devices and Installing new software and update each of them Configure and install localnetwork printers also coordinate with vendors if required Configuration and deployment of new desktop and laptop systems Work with hiring managers to order hardware software for recent employees and set up new workstations in a timely manner Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance with SLA Provide new hardware software for users as approved assist in asset tag control and inventory management To support daily technical support activities for desktop data and server management Customize desktop applications to meet user needs Follow up with clients to ensure their systems are functional Experience with firewalls Internet VPNs remote implementation troubleshooting and problem resolution Installation configuration and troubleshooting of Operating system all types of applications drivers and necessary updates Addressing user tickets regarding hardware software and Addressing user tickets regarding hardware software and networking issues and resolve issues within given SLA