Technical Support Lead Navi Mumbai (India)

Confidential company is hiring Mulesoft Support Lead for NaviMumbai work location. Experience : Min 7 Yrs Job Title: Mulesoft Technical Support Lead Job Description: We are seeking a highly skilled and motivated Senior Support Lead to join our agile team. The ideal candidate will possess extensive experience in MuleSoft, banking, and Agile methodologies, combined with a proven track record of providing exceptional support and leadership in a fast-paced setting. Provide expert-level support for complex MuleSoft integration issues, including root cause analysis and performance optimization. Lead and mentor the support team, offering guidance on troubleshooting and technical problem-solving. Oversee platform monitoring using tools like ELK, Dynatrace, and AnyPoint Monitoring to ensure system health and SLA adherence. Qualifications: Bachelors degree in Computer Science, Information Technology, Finance, or a related field. Should have overall 7 years of IT experience, with min 3 years in Technical Support role. Solid expertise in MuleSoft (certifications preferred) and its integration capabilities. Good understanding of banking operations, regulatory requirements, and industry best practices. Proven experience working in an Agile environment, with practical knowledge of Scrum and Kanban methodologies. Excellent problem-solving skills with a keen attention to detail Key Responsibilities: Lead and mentor a team of support analysts, ensuring timely and effective resolution of client issues related to MuleSoft integration and banking applications. Act as the primary point of contact for escalated support issues, collaborating with cross-functional teams to drive solutions. Oversee the implementation of Agile methodologies within the support team, facilitating Scrum meetings and ensuring adherence to best practices. Develop and maintain documentation of support processes, workflows, and standard operating procedures. Analyze support metrics and service level agreements (SLAs) Confidential company is hiring Mulesoft Support Lead for NaviMumbai work location. Experience : Min 7 Yrs Job Title: Mulesoft Technical Support Lead Job Description: We are seeking a highly skilled and motivated Senior Support Lead to join our agile team. The ideal candidate will possess extensive experience in MuleSoft, banking, and Agile methodologies, combined with a proven track record of providing exceptional support and leadership in a fast-paced setting. Provide expert-level support for complex MuleSoft integration issues, including root cause analysis and performance optimization. Lead and mentor the support team, offering guidance on troubleshooting and technical problem-solving. Oversee platform monitoring using tools like ELK, Dynatrace, and AnyPoint Monitoring to ensure system health and SLA adherence. Qualifications: Bachelors degree in Computer Science, Information Technology, Finance, or a related field. Should have overall 7 years of IT experience, with min 3 years in Technical Support role. Solid expertise in MuleSoft (certifications preferred) and its integration capabilities. Good understanding of banking operations, regulatory requirements, and industry best practices. Proven experience working in an Agile environment, with practical knowledge of Scrum and Kanban methodologies. Excellent problem-solving skills with a keen attention to detail Key Responsibilities: Lead and mentor a team of support analysts, ensuring timely and effective resolution of client issues related to MuleSoft integration and banking applications. Act as the primary point of contact for escalated support issues, collaborating with cross-functional teams to drive solutions. Oversee the implementation of Agile methodologies within the support team, facilitating Scrum meetings and ensuring adherence to best practices. Develop and maintain documentation of support processes, workflows, and standard operating procedures. Analyze support metrics and service level agreements (SLAs)