Field Tech Senior Associate Desktop Support (Hyderabad)

Be a contributing member of the EUC Team providing support to End Users in a Client Setting Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same Work on Day to Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC ( Install, Move, Add, Change ) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required Learn new and emerging technologies as needed, guided by business requirements 5+ Years' experience in End User Computing, IT Support, Asset Management needed Strong troubleshooting skills in Windows, Office, COTS & End User Hardware Support Good understanding of ITL Framework is a must Experience in using ITSM Tools like Service Now, Remedy etc Good Communication Skills ( Written & Spoken ) in English Ability to physically perform general office requirements Must be able to perform essential responsibilities with or without reasonable accommodations Willingness to work on rotational shifts 24x7 Travel including overnight domestic may be required .