Change Manager Service Management

As an employee at M&G Global Services Private Limited, you will be part of a fully owned subsidiary of the M&G group of companies, dedicated to providing a range of value-adding services since 2003. Our goal is to instill real confidence in individuals when it comes to investing their money. With over 175 years of heritage, we have a rich history of innovation in savings and investments, offering a wide range of solutions by combining asset management and insurance expertise. At M&G Global Services, we operate in two main segments, Asset Management and Life, working together to provide access to balanced, long-term investment and savings solutions. We aim to be the best loved and most successful savings and investments company globally, with our diverse service offerings covering areas such as Digital Services, Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Information Technology, Customer Service, and more. Your responsibilities will include: - Collaborating with colleagues and taking personal accountability to maintain and enhance controls for supporting overall workplace control, customer outcomes, and reducing operational risk. - Providing key administrative management for IT Change Management processes, overseeing, guiding, and coordinating service providers. - Supporting governance and policy compliance around IT change processes to engage correct stakeholders and ensure proper process steps are executed. - Applying continual improvement to the design, execution, and performance of IT Change management processes. - Assisting Service Managers during normal operations, high-pressure events, and major IT incidents to meet business needs. - Supporting business engagement during changes for required testing and managing business perception feedback. At M&G Global Services, we value diversity and have an inclusive culture that welcomes individuals regardless of gender, ethnicity, age, sexual orientation, nationality, disability, or long-term condition. We strive to attract, promote, and retain exceptional talent, including individuals with military service backgrounds or returning from career breaks. As an employee at M&G Global Services Private Limited, you will be part of a fully owned subsidiary of the M&G group of companies, dedicated to providing a range of value-adding services since 2003. Our goal is to instill real confidence in individuals when it comes to investing their money. With over 175 years of heritage, we have a rich history of innovation in savings and investments, offering a wide range of solutions by combining asset management and insurance expertise. At M&G Global Services, we operate in two main segments, Asset Management and Life, working together to provide access to balanced, long-term investment and savings solutions. We aim to be the best loved and most successful savings and investments company globally, with our diverse service offerings covering areas such as Digital Services, Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Information Technology, Customer Service, and more. Your responsibilities will include: - Collaborating with colleagues and taking personal accountability to maintain and enhance controls for supporting overall workplace control, customer outcomes, and reducing operational risk. - Providing key administrative management for IT Change Management processes, overseeing, guiding, and coordinating service providers. - Supporting governance and policy compliance around IT change processes to engage correct stakeholders and ensure proper process steps are executed. - Applying continual improvement to the design, execution, and performance of IT Change management processes. - Assisting Service Managers during normal operations, high-pressure events, and major IT incidents to meet business needs. - Supporting business engagement during changes for required testing and managing business perception feedback. At M&G Global Services, we value diversity and have an inclusive culture that welcomes individuals regardless of gender, ethnicity, age, sexual orientation, nationality, disability, or long-term condition. We strive to attract, promote, and retain exceptional talent, including individuals with military service backgrounds or returning from career breaks.