Quality Assurance and Quality Management Lead

As a Delivery Lead or Quality Assurance and Quality Control Lead with 5 to 10 years of experience, you must have the following qualifications: - Sound understanding of the SDLC processes and methodologies including Agile/Kanban/Scrum - Expertise in Quality Management activities, including audits and assessments - Experience in implementing process maturity in a product/service environment - Good Experience in defining and executing metrics, analysis, and reporting - Good Knowledge and Experience in IT service management operations - Analytical, problem-solving, and decision-making skills along with effective communication - Trained and Certifications in ITIL/CMMI models/Six Sigma/Lean Process will be an added advantage In this role, your key responsibilities will include: - Providing early warnings to improve project outcomes by leveraging your good experience in software delivery models, SDLC assessments, and process maturity implementation - Defining and tracking software quality metrics, managing deviations, ensuring compliance, conducting audits, and overseeing QA KPIs to drive continuous performance improvement - Maintaining complaint/non-conformance processing, monitoring risk, analyzing problem logs, and applying best practices in development, testing, version control, and defect management - Leading strategic quality planning, implementation, and continuous improvement initiatives across the projects/programs - Driving root cause analysis and facilitating effective corrective and preventative actions - Collaborating across functions to drive quality excellence and deliver Delivery Assurance/Quality-related training Please note that US Healthcare industry experience is preferred and this position is based in Chennai. As a Delivery Lead or Quality Assurance and Quality Control Lead with 5 to 10 years of experience, you must have the following qualifications: - Sound understanding of the SDLC processes and methodologies including Agile/Kanban/Scrum - Expertise in Quality Management activities, including audits and assessments - Experience in implementing process maturity in a product/service environment - Good Experience in defining and executing metrics, analysis, and reporting - Good Knowledge and Experience in IT service management operations - Analytical, problem-solving, and decision-making skills along with effective communication - Trained and Certifications in ITIL/CMMI models/Six Sigma/Lean Process will be an added advantage In this role, your key responsibilities will include: - Providing early warnings to improve project outcomes by leveraging your good experience in software delivery models, SDLC assessments, and process maturity implementation - Defining and tracking software quality metrics, managing deviations, ensuring compliance, conducting audits, and overseeing QA KPIs to drive continuous performance improvement - Maintaining complaint/non-conformance processing, monitoring risk, analyzing problem logs, and applying best practices in development, testing, version control, and defect management - Leading strategic quality planning, implementation, and continuous improvement initiatives across the projects/programs - Driving root cause analysis and facilitating effective corrective and preventative actions - Collaborating across functions to drive quality excellence and deliver Delivery Assurance/Quality-related training Please note that US Healthcare industry experience is preferred and this position is based in Chennai.