L1/L2 Desktop Support Engineer

Job Description Job Overview: We are seeking dedicated System Engineers at L1 and L2 levels to join our expanding managed IT services team Our ideal candidates will thrive in a fast-paced, client-focused environment where technical excellence and exceptional service delivery are paramount Youll be joining a collaborative team that values innovation, continuous learning, and professional growth while working with cutting-edge technologies and enterprise-level infrastructure Key Responsibilities Provide remote and on-site support for desktops, laptops, and peripherals Diagnose and troubleshoot hardware, software, network, and system issues Configure, install, and maintain Outlook, O365 applications, and other enterprise software Assist in email account setup, troubleshooting, and O365 administration Support Windows OS, network connectivity, printers, and other IT assets Ensure timely resolution of technical issues and maintain documentation Provide technical guidance to end-users and assist in IT process improvements Collaborate with internal IT teams to ensure smooth operations and issue resolution Key Skills & Qualifications 1+ year of experience in Desktop Support / Technical Support Strong remote support & troubleshooting skills Hands-on experience with Outlook configuration & O365 administration Knowledge of Windows OS, Active Directory, and basic networking Ability to resolve hardware and software issues efficiently Strong communication & problem-solving skills Customer-centric approach with a passion for IT support Why Join Us Operational Impact Lead comprehensive IT support initiatives that directly enhance organisational productivity and technology reliability across diverse industries Innovation & Technology Work with advanced support tools and methodologies in a dynamic environment alongside experienced IT professionals and cutting-edge technologies Professional Growth Opportunity to expand expertise in enterprise support management, compliance frameworks, and strategic IT operations with clear advancement paths Competitive Compensation Attractive salary package with comprehensive benefits, performance-based incentives, and recognition programs for outstanding contributions Collaborative Culture Join a technology-forward team environment that values operational excellence, continuous improvement, and professional development in IT support services Global Exposure Work with international clients across the UK and US markets, gaining valuable experience in diverse business environments and industry best practices Go Back .