Customer Support Associate

About InboxKit InboxKit is a cold email infrastructure platform built for agencies, founders, and outbound sales teams. We help businesses scale their outreach with deliverability-first tooling including mailbox provisioning, warmup, DNS management, and AI-powered reply automation. Role Overview We are looking for a sharp, responsive, and ownership-driven Customer Support Associate to be the front line for InboxKit's global customer base. You will resolve queries, manage accounts, and ensure customers get real value from the platform without needing to be hand-held. Key Responsibilities Handle customer inquiries via email, chat, and calls Troubleshoot technical issues related to email infrastructure and deliverability Onboard new customers and guide them through product setup Maintain and update customer health dashboards Escalate complex issues and follow through to resolution Identify patterns in support tickets and suggest product improvements Create and maintain help docs and self-serve resources Requirements 12 years of customer support or success experience in B2B SaaS Strong written and verbal communication skills Problem-solving mindset with attention to detail Empathy with professionalism Familiarity with support tools like Intercom, Freshdesk, or similar Basic understanding of email infrastructure/DNS is a plus What You Get Gurgaon in-office role Hands-on support ops experience at a high-growth startup Direct collaboration with product and engineering teams Performance-based growth opportunities Tool training and skill development About InboxKit InboxKit is a cold email infrastructure platform built for agencies, founders, and outbound sales teams. We help businesses scale their outreach with deliverability-first tooling including mailbox provisioning, warmup, DNS management, and AI-powered reply automation. Role Overview We are looking for a sharp, responsive, and ownership-driven Customer Support Associate to be the front line for InboxKit's global customer base. You will resolve queries, manage accounts, and ensure customers get real value from the platform without needing to be hand-held. Key Responsibilities Handle customer inquiries via email, chat, and calls Troubleshoot technical issues related to email infrastructure and deliverability Onboard new customers and guide them through product setup Maintain and update customer health dashboards Escalate complex issues and follow through to resolution Identify patterns in support tickets and suggest product improvements Create and maintain help docs and self-serve resources Requirements 12 years of customer support or success experience in B2B SaaS Strong written and verbal communication skills Problem-solving mindset with attention to detail Empathy with professionalism Familiarity with support tools like Intercom, Freshdesk, or similar Basic understanding of email infrastructure/DNS is a plus What You Get Gurgaon in-office role Hands-on support ops experience at a high-growth startup Direct collaboration with product and engineering teams Performance-based growth opportunities Tool training and skill development