Customer Identity and Access Management Engineer

Company Description Incedo Inc. is a global AI and data transformation specialist that helps organizations generate sustainable business impact and measurable ROI from AI at scale. The company operates at the intersection of business and technology, serving as a long-term partner from strategy through execution. Its integrated services and platforms are built on AI and data, digital engineering, and operations transformation, backed by deep domain expertise and full-stack capabilities. With more than 4,000 team members across the US, Canada, Latin America, and India, Incedo supports a diverse portfolio of Fortune 500 enterprises and high-growth clients. The company works across sectors including banking and payments, wealth management, telecom, high-tech, and life sciences. Role Description This is a full-time, on-site Customer Identity and Access Management (CIAM) Engineer role based in Gurugram. The CIAM Engineer will design, implement, and maintain secure identity and access management solutions for customer-facing applications, ensuring robust authentication, authorization, and user lifecycle management. The role involves collaborating with security, infrastructure, and application development teams to define requirements, improve user experience, and ensure compliance with security standards and regulations. Required Qualifications We are seeking a highly skilled Microsoft Entra B2C (Customer Identity and Access Management CIAM) Engineer to design, build, and operate secure, scalable identity solutions for external users. This role focuses on delivering modern authentication, registration, and user management capabilities for customer-facing applications using Microsoft Entra External ID. The ideal candidate will have a deep understanding of identity and access management principles, technologies, and best practices. This role involves implementing and managing IAM solutions to ensure the security and efficiency of our IT infrastructure. Key Responsibilities - CIAM Architecture & Engineering Design and implement CIAM solutions using Microsoft Entra B2C. Build and maintain custom policies (IEF). Define identity architecture for onboarding, authentication, and federation. Authentication & Identity Federation Configure OpenID Connect, OAuth 2.0, and SAML. Integrate social and enterprise identity providers. Design secure token issuance and validation strategies. User Journeys & Experience Develop self-service registration, invite onboarding, password reset, and MFA flows. Customize UI/UX, branding, and localization. Implement progressive profiling. Application & API Integration Integrate B2C with web, mobile, and APIs. Implement claims transformation and token customization. Collaborate with dev teams on token usage. Identity Lifecycle Management Manage external identities, custom attributes, and schema. Implement provisioning, synchronization, and lifecycle processes. Security & Risk Management Implement MFA, session controls, and Zero Trust patterns. Protect against account takeover and fraud scenarios. Operations & Support Monitor platform performance, troubleshoot issues, provide Tier 3 support, and maintain documentation. Preferred Qualifications Experience with identity sync, API-driven architectures, and Zero Trust. Certifications such as SC-300 preferred. Core Competencies Strong troubleshooting skills, ability to translate business requirements, and excellent collaboration capabilities. Role Impact Delivers secure customer identity experiences, protects external applications, and enables scalable digital identity platforms. In addition, you will: Collaborate with stakeholders to understand business requirements and translate them into IAM solution designs using SailPoint Identity Security Cloud (formerly IdentityNow). Manage and maintain IAM platforms, ensuring their stability, security, and performance. Enforce IAM policies, procedures, and standards. Develop and maintain detailed documentation for IAM processes and systems. Conduct thorough testing of the IAM solution to ensure its reliability, functionality, and performance. Stay updated on the latest IAM technologies, trends, and best practices to continuously improve the organization's IAM capabilities. What you will need to have: Bachelor's degree in computer science, Information Systems, or a related field (or equivalent experience). Over 5+ years of direct IAM related experiences and overall 12+ years of experience in Proven experience as an IAM Engineer, specifically implementing the Microsoft B2C in medium to large Organizations Strong knowledge of identity and access management concepts, principles, and technologies. Hands-on experience .