Source description
About the role
- 4-6 years of experience in IT Service Desk / End User Support - Provide first-level support for hardware, software, and basic network issues - Log, track, and resolve incidents/service requests within defined SLAs - Troubleshoot Windows OS, laptops/desktops, printers, and standard applications - Handle user account creation, password resets, and access requests (AD/IAM) - Support onboarding and offboarding (asset allocation, basic setup) - Perform basic network troubleshooting (Wi-Fi, LAN, VPN connectivity) - Install and configure end-user systems and software - Escalate unresolved/complex issues to L2 teams - Maintain ticket updates, documentation, and knowledge base articles - Ensure compliance with IT policies and security guidelines - Provide remote/user support and communicate effectively with end users - Basic knowledge of O365, email configuration, and collaboration tools - Robust communication skills (spoken and written) - 4-6 years of experience in IT Service Desk / End User Support - Provide first-level support for hardware, software, and basic network issues - Log, track, and resolve incidents/service requests within defined SLAs - Troubleshoot Windows OS, laptops/desktops, printers, and standard applications - Handle user account creation, password resets, and access requests (AD/IAM) - Support onboarding and offboarding (asset allocation, basic setup) - Perform basic network troubleshooting (Wi-Fi, LAN, VPN connectivity) - Install and configure end-user systems and software - Escalate unresolved/complex issues to L2 teams - Maintain ticket updates, documentation, and knowledge base articles - Ensure compliance with IT policies and security guidelines - Provide remote/user support and communicate effectively with end users - Basic knowledge of O365, email configuration, and collaboration tools - Robust communication skills (spoken and written)
More at Incedo