JPC - 205821 - CCaaS Software Developer

CCaaS Software Developer – Southlake, TX (W2)

About the Role

Join a dynamic Contact Center Technology team as a CCaaS Software Developer, where innovation meets impact. You’ll architect, develop, and enhance cutting-edge solutions that empower contact center teams and business partners. Collaborate with forward-thinking professionals in a supportive and agile environment built for career growth and continuous learning.

Responsibilities

• Design, develop, and maintain custom applications for contact center operations

• Lead discovery sessions and translate business requirements into scalable technical solutions

• Architect, integrate, and deploy modern web and voice applications using Angular, JavaScript, and related technologies

• Investigate, troubleshoot, and resolve complex technical issues, collaborating across cross-functional teams

• Deliver third-tier support, technical documentation, and targeted training to internal teams

• Work within Agile methodology to estimate, prioritize, and deliver high-impact features efficiently

• Drive technology adoption by partnering with business and professional services teams

• Manage multiple concurrent projects of varying complexity while maintaining attention to detail and strategic alignment

• Required Skills and Experience

• Bachelor’s degree in Engineering, Computer Science, or a related field

• 3–5 years of hands-on development experience in digital solutions

• Proficiency with JavaScript, Angular framework, Python or Java

• Experience building and maintaining web portals, dashboards, and custom applications

• Knowledge of contact center platforms (e.g., CXOne, WFM, Nexidia), telecommunications, VoIP, and network fundamentals (TCP/IP, routers, proxies)

• Strong analytical, problem-solving, and communication skills

• Skilled in creating technical documentation and delivering knowledge transfer

• Preferred Skills

• Advanced Angular expertise

• Experience with SQL, VB.NET, HTML/CSS, SDK & XML (SCXML/VXML)

• Familiarity with IP telephony deployment across cloud and enterprise networks

Benefits

• Collaborative, innovative work culture with opportunities to lead projects and influence technology direction

• Professional growth through cross-functional projects, training, and exposure to the latest CCaaS technologies

• Flexible environment supporting work-life balance

• Competitive compensation package

• How to Apply Ready to shape the future of contact center technology? Submit your application today to join a team that values technical excellence, continuous learning, and impactful innovation.