JPC - 206307 - Observability Engineer

Job Summary: Senior Observability Engineer – Irving, TX (Onsite)

About the Role

Join a dynamic technology team as a Senior Observability Engineer based in Irving, TX. You will architect and lead end-to-end observability solutions across complex, hybrid environments, transforming platform telemetry into actionable insights that drive reliability and performance. This is an opportunity to shape observability strategy, work with cutting-edge tools, and collaborate with engineering, operations, and leadership. Advance your career by building and standardizing monitoring frameworks at scale.

Responsibilities

• Architect and implement comprehensive observability frameworks across cloud, on-premises, networking, databases, middleware, and applications

• Evaluate, select, and integrate observability and monitoring tools, establishing reference architectures

• Design and maintain standardized Grafana dashboards for platform and workload health (OCP, AKS, GKE)

• Define golden signals and platform health KPIs tied to availability, performance, and reliability

• Serve as an advanced Splunk user: develop complex SPL queries, dashboards, and root-cause investigations

• Correlate logs, metrics, and events across Grafana and Splunk to drive rapid incident resolution (MTTR reduction)

• Implement and tune platform-specific observability for Kubernetes platforms (OCP, AKS, GKE)

• Configure and manage ThousandEyes for synthetic monitoring and network intelligence

• Administer BigPanda for AIOps-driven event correlation and noise reduction

• Integrate ServiceNow for automated incident creation and enriched alerting

• Document observability standards, dashboards, and onboarding processes

• Required Skills and Experience

• 7+ years in IT operations, SRE, systems engineering, or infrastructure

• 5+ years designing and implementing observability/monitoring solutions across distributed systems

• 5+ years production experience with Kubernetes platforms

• Expertise in logging, tracing, and enhanced monitoring

• Strong hands-on experience with Grafana (dashboards, alerts, data sources)

• Advanced Splunk SPL, dashboarding, and investigation capabilities

• Proficiency with querying languages (SQL, PromQL)

• Deep understanding of Kubernetes internals, OpenShift (OCP), AKS, GKE

• Experience with Prometheus, OpenTelemetry, Kubernetes exporters

• OS-level monitoring (Linux/Windows) and network fundamentals

• Experience with ThousandEyes, BigPanda, and ServiceNow ITSM workflows

• Preferred Skills

• Experience designing SLOs/SLIs, reliability scorecards

• Familiarity with Istio, service mesh metrics, mTLS

• Capacity planning and trend analysis using observability data

• Exposure to multi-cloud observability strategies

• Monitoring for databases, message brokers, middleware

• Familiarity with AIOps or ML-driven anomaly detection

Benefits

• Work in a collaborative, technology-driven environment

• Direct impact on reliability, performance, and operational excellence

• Exposure to the latest observability and cloud-native technologies

• Career growth opportunities in a high-visibility engineering role

• How to Apply Ready to drive observability excellence and elevate platform reliability? Submit your resume today to join our Irving, TX team and advance your career as a Senior Observability Engineer.