JPC - 206771 - Software Engineer- AWS Connect

Software Engineer – AWS Connect (100% Remote) Durham, NC | 6+ Month Contract (Potential to Extend/Convert)

About the Role

Join a pioneering healthcare technology team as an AWS Connect Developer/Engineer. In this fully remote role, you'll lead the design and development of enterprise-scale solutions on AWS, focusing on Amazon Connect integrations. You'll drive the evolution of our contact center platforms, collaborating with cross-functional teams to deliver innovative and high-impact solutions. This opportunity offers exposure to cutting-edge cloud technology, a strong DevOps culture, and the chance to shape the future of healthcare customer experiences.

Responsibilities

• Lead technical design, planning, and delivery of back-end services and UI components

• Architect and implement Amazon Connect features, including configuration of queues, agents, routing, schedules, and workflows

• Develop and maintain complex RESTful APIs and microservices using Java or NodeJS

• Integrate third-party and internal APIs, supporting AI-driven voice and chat capabilities

• Document and present technical decisions to stakeholders, providing architectural guidance to the team

• Build prototypes and reusable microservice components for scalable solutions

• Conduct code/design reviews, ensuring best practices and high-quality standards

• Create, automate, and execute functional/system integration tests

• Foster a DevOps environment with CI/CD, automated testing, and streamlined deployments

• Mentor, train, and support developers in solving technical challenges

• Collaborate in an Agile/SCRUM setting with cross-functional teams to deliver user-friendly software

• Required Skills and Experience:

• 10+ years as a Software Engineer, Architect, or Technical Lead

• Proven expertise in AWS Connect engineering: queues, agents, routing, schedules, user creation, workflow maintenance, operational availability

• Strong experience with Java or NodeJS for enterprise application development

• Hands-on experience architecting and deploying large-scale cloud solutions (AWS preferred)

• In-depth experience with Amazon Connect: contact flows, Lex Chatbots, CCP, client streams

• API and third-party platform integration skills, including REST and SOAP

• Experience with microservices, containerization, and automation (Docker, Kubernetes, OpenShift)

• Proficiency with NoSQL databases (DynamoDB) and CI/CD tools

• Strong analytical, communication, and teamwork skills

• Bachelor’s degree in Computer Science or equivalent

• Preferred Skills:

• Experience with Python and NodeJS

• Familiarity with Cyara Designer

• Front-end skills: Angular, HTML5, CSS3, JavaScript

• Hands-on with AWS Lambda, SQS, EC2, ECS, Terraform

Benefits

• 100% remote – work from anywhere in the U.S.

• Opportunity to extend or convert to full-time

• Exposure to innovative healthcare technology projects

• Collaborative, Agile work environment

• Career advancement through mentorship and technical leadership

• How to Apply: Ready to make a direct impact on healthcare technology? Submit your resume today for immediate consideration.