Source description
About the role
Alarm Monitoring, Fault Localization / Correction / Verification* Corrective Maintenance (centralized routines) * Liaises with subcontractors and 3rd parties to resolve faults Liaises with other service providers regarding network outages Should be open to work in night shifts (24/7 support) Engineer should be ready to provide emergency support during out of office hours Processes & Tools ITIL Foundation recommended Knowledge of processes (e.g.: incident restoration, network change management, network optimization process, incident and problem management) preferred. Knowledge of tools: BMC REMEDY/ITSM, NetCool, CANVAS Converged Service Platform, Seibel other platform tools preferred. Keyskills: Good Communication and inter personal Skills Experience in Operations and preferably Managed Services Analytical Skills. Process Orientation , Time Management Software Skill SQL and Oracle databases (preferably DBA) Visual basic, MS Acces, Microsoft office Technology Huawei Ericsson Cisco VAS (SMSC , MMSC, CRBT, etc.)
More at Indovision Services