Helix Admin

Greetings from IndusInd Bank! We are currently hiring for BMC Helix Admin role Location- Mumbai Role Details: We are seeking a highly skilled BMC Helix ITSM Specialist with extensive experience in designing, implementing, and supporting ITSM solutions on the BMC Helix platform. The ideal candidate will have deep technical expertise across ITSM modules, strong integration experience, and the ability to lead teams and collaborate with business stakeholders. Overall Job Description Key Responsibilities : Design, implement, and maintain solutions on BMC Helix 9.x+ and AR applications (Incident, Problem, Change, SRM, SLM, CMDB)Develop workflows using Active Links, Filters, Escalations; configure CMDB and Asset ManagementIntegrate BMC Helix with third-party systems via REST APIs, SOAP, web services, Atrium IntegratorManage Helix environments (Dev, QA, Prod); conduct upgrades (SaaS/on-prem), performance tuning, high availability/disaster recoveryTroubleshoot system logs, provide technical support, and document processesMentor junior developers and conduct peer code reviewsTechnical Skill: Need Skilled resource for ITSM Tool (BMC Helix) with 10-15 years of experience.Extensive knowledge of Helix/Remedy's ITSM modules, including Service Request Management, DWP CatalogueDesign, implement, and maintain solutions on BMC Helix and AR applications (Incident, Problem, Change, SRM, SLM, CMDB)Develop workflows using Active Links, Filters, Escalations; configure CMDB and Asset ManagementStrong understanding of BMC Helix SaaS multi tenancy platformIn-depth knowledge of BMC Helix ITSM, ARS, CMDB, Asset Mgmt, Innovation Studio, Data Manager, Business WorkflowsConfiguring and customising components of ITSM - Incident, Problem, Change, Task, SRM, DWP, SLM and CMDBShould have extensive experience working with BMC Developer StudioIntegrate BMC Helix with third-party systems via REST APIs, SOAP, web services, Atrium IntegratorShould have in depth knowledge on BMC Helix Discovery module (BCM and Discovery)Customisation of Helix/remedy forms, Developing workflows, escalations, filtersAbility to build DWPCAT workflow.Customization of various applications in Helix PWAIssue debugging and fixing of BMC Helix ITSMExperience with database queriesIntegration of BMC Helix with different applicationsCustomisation of remedy ARS and ITSM as per customer needs.Having knowledge of spoon job in BMC helixMaintain SOPs, documentation, configuration baselines. Produce dashboards/reports on CI accuracy, service health, and compliance. Support audits.Collaborate cross-functionally on incident, change, and asset management integrations.Maintain BMC Helix platform on Windows Server (patching, backups, performance tuning).Ensure CMDB accuracy, completeness, and ITIL compliance, managing CI relationships and normalization/reconciliation.Should have experience on configuring Hardware Asset management and Software asset management EDUCATION Essential requirement: B.Tech / B.E / B.ScIT Graduate or Post Graduate Certifications: ITIL v4.0 foundation certifiedBMC Remedy Certified Associate (preferred/mandatory) WORK EXPERIENCE Essential requirement: 5 to 12 years in BMC Helix platform Desired Behavioral / Functional Traits Soft Skills: Excellent written and verbal communication skills to interact with business users, gather requirements and document workflow/integrationBMC remedy certified associatePeople management experience Interested candidates kindly share your updated resumes on shraddha.mankuskar@indusind.com Regards, HR Team Greetings from IndusInd Bank! We are currently hiring for BMC Helix Admin role Location- Mumbai Role Details: We are seeking a highly skilled BMC Helix ITSM Specialist with extensive experience in designing, implementing, and supporting ITSM solutions on the BMC Helix platform. The ideal candidate will have deep technical expertise across ITSM modules, strong integration experience, and the ability to lead teams and collaborate with business stakeholders. Overall Job Description Key Responsibilities : Design, implement, and maintain solutions on BMC Helix 9.x+ and AR applications (Incident, Problem, Change, SRM, SLM, CMDB)Develop workflows using Active Links, Filters, Escalations; configure CMDB and Asset ManagementIntegrate BMC Helix with third-party systems via REST APIs, SOAP, web services, Atrium IntegratorManage Helix environments (Dev, QA, Prod); conduct upgrades (SaaS/on-prem), performance tuning, high availability/disaster recoveryTroubleshoot system logs, provide technical support, and document processesMentor junior developers and conduct peer code reviewsTechnical Skill: Need Skilled resource for ITSM Tool (BMC Helix) with 10-15 years of experience.Extensive knowledge of Helix/Remedy's ITSM modules, including Service Request Management, DWP CatalogueDesign, implement, and maintain solutions on BMC Helix and AR applications (Incident, Problem, Change, SRM, SLM, C